Implementation Specialist

Interra Health is a fast-growing healthcare technology company transforming how providers and patients navigate the prescription journey. Formed through the merger of DoseSpot, Arrive Health, and pVerify, Interra Health delivers trusted eligibility, real-time coverage and pricing insights, prescribing tools, and pharmacy transparency at the point of care—helping providers make informed decisions and patients access the right medications with greater clarity and affordability. Backed by strong market momentum and a bold vision for the future of connected care, Interra Health offers the chance to join an innovative, mission-driven team working at the intersection of software and healthcare to reduce friction, improve access, and make the healthcare experience better for everyone.

About the role

As a customer-facing member of the Support Team, the Implementation Specialist serves a key role as the face of Interra Health to newly signed customers, guiding them from post-sale through go-live. This is a great time to join a growing Customer Success team with opportunities to develop processes and contribute to scalable success strategies. We welcome applicants from all U.S. time zones, though we have a preference for those based in Eastern time zones.

Responsibilities

• Complete implementation and setup steps for newly signed customers within our product
• Interpret customer agreements to set up the implementation process
• Work closely with the development team on setting up technical integrations and configurations as needed
• Create documentation and training materials to provide support for customers and product end users
• Serve as a member of our growing Customer Success team, contributing to overall strategy and working cross-functionally to align with business goals
• Respond to customer queries in a timely and accurate way, via phone, email, or chat
• Maintain regular and proactive contact with integration customers and serve as the main point of contact for questions
• Report on project progress with the focus on meeting or exceeding milestone timelines
• Coordinate multi-partner relationships that allow for seamless integration while meeting new customers’ expectations
• Effectively work with other departments to meet or exceed customers’ expectations
• Coordinate feedback on customers' experiences, provide updates, and facilitate any questions or enhancements from the customer
• Drive internal business owners to thoughtful and timely resolution and responses
• Utilize Salesforce to track customer interactions, initiatives, and delivery of contractual obligations

Requirements

• High school diploma or equivalent required; with a minimum of three (3) years’ experience in a customer-facing role
• Proficient in the use of Microsoft Office Suite
• Deep experience onboarding customers in an API environment
• Excellent verbal and written communication and presentation skills
• Customer-oriented with exceptional customer service delivered through telephone and email correspondence
• Detail-oriented with the ability to multitask and manage time
• Able to work independently while being a proactive team member
• Excellent project management, problem-solving, influencing, and interpersonal skills
• Ability to manage short- and long-term projects that drive toward successful integration of our product and report on project progress to meet or exceed timelines

You Will Enjoy This Role If You

• Enjoy working with a wide range of different clients
• Enjoy learning technical skills about API Integrations

You Probably Won’t Enjoy This Role If You

• Expect to only manage a specific book of business as the workload may vary
• Don’t enjoy being a cross-departmental communicator

Benefits

• Competitive compensation
• Remote-first: Work from anywhere in the U.S. with a one-time home office stipend to set up your workspace, plus a monthly Wi-Fi reimbursement
• Flexible work: Flexible scheduling and core collaboration hours (10:00 AM – 3:00 PM ET)
• Company-wide offsite: Annual offsite to collaborate, build relationships, and have fun together
• Time off: Flexible PTO designed for real recharge, plus 17 company holidays, paid sick leave, and paid parental leave
• Comprehensive health coverage: Multiple medical plan options with significant company premium contributions, dental (including orthodontia), and vision coverage for you and your family, including company contributions to HSA/FSA accounts (based on plan selection)
• Financial wellness: 401(k) with company match