Implementation Specialist

About the role

The Implementation Specialist serves a key role as the face of Interra Health to newly signed customers, guiding them from post-sale through go-live. This is a great time to join a growing Customer Success team with opportunities to develop processes and contribute to scalable success strategies.

Responsibilities

• Complete implementation and setup steps for newly signed customers within our product
• Interpret customer agreements to set up the implementation process
• Work closely with the development team on setting up technical integrations and configurations as needed
• Create documentation and training materials to provide support for customers and product end users
• Serve as a member of our growing Customer Success team, contributing to overall strategy and working cross-functionally to align with business goals
• Respond to customer queries in a timely and accurate way, via phone, email, or chat
• Maintain regular and proactive contact with integration customers and serve as the main point of contact for questions
• Report on project progress with the focus on driving to meeting or exceeding milestone timelines
• Coordinate multi-partner relationships that allow for seamless integration while meeting new customers’ expectations
• Maintain and utilize Salesforce to track customer interactions, initiatives, and delivery of contractual obligations

Requirements

• A high school diploma or equivalent required; with a minimum of three (3) years’ experience in a customer facing role
• Proficient in the use of Microsoft Office Suite
• Deep experience onboarding customers in an API environment
• Excellent verbal and written communication and presentation skills
• Customer-oriented and provide exceptional customer service to customers through telephone and email correspondence
• Detail oriented with the ability to multitask and manage time
• Able to work independently while being a proactive team member
• Excellent project management, problem solving, influencing, and interpersonal skills

Qualifications

• Ability to manage short- and long-term projects that drive toward successful integration of our product and report on project progress to meet or exceed timelines

Skills

• Technical skills about API Integrations

Benefits & Perks

• Competitive compensation
• Remote-first Work from anywhere in US. We also provide a one-time home office stipend to set up your workspace, plus a monthly Wi-Fi reimbursement.
• Flexible work Flexible scheduling and core collaboration hours (10:00 AM – 3:00 PM ET), giving you space for both deep work and real life.
• Company-wide offsite We invest in connection—join us for an annual offsite to collaborate, build relationships, and have some fun together.
• Time off that you’re expected to use Flexible PTO designed for real recharge, plus 17 company holidays, paid sick leave, and paid parental leave.
• Financial wellness 401(k) with company match to help you plan for the future.