Implementation Specialist

Job Summary

The Implementations Coordinator at OR Scheduling acts as the business owner responsible for the successful operations transition of Physician Practices into CSO Physician’s Practice Scheduling Contact Center. This includes implementing existing and new scheduling functions, and handling divestures. The role requires strong communication and customer service skills, strategic thinking, and a commitment to getting the job done.

Qualifications

• Bachelor’s degree preferred or equivalent experience
• Minimum of 5 years’ experience managing multiple projects and programs
• Healthcare revenue cycle management experience a plus
• Experience with large-scale system implementations preferred
• HCA-based system experience preferred

Responsibilities

• Collaborating with representatives from IT&S, Project Services, CSO Operations, Physician Practice Leadership and staff
• Performing a detailed assessment of current scheduling practices
• Acting as the Business Owner of assigned physician practice scheduling transition projects
• Key communications contact for physician’s offices
• Ensuring formal practice staff education occurs and actively engaging in one-on-one training with physician offices related to transition impact to operations and reporting
• Escalating issues and risks to the Senior Implementations Manager
• Overseeing the user system access validation
• Actively coordinating the UAT testing process
• Working with CSO Operations team to ensure a smooth transition to operations
• Playing a critical role in future growth opportunities by ensuring successful Physician Practice Scheduling transitions occur

Benefits

OR Scheduling offers a comprehensive benefits package including:

• Comprehensive medical, prescription drug, dental, vision, behavioral health, and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling

About the Organization

OR Scheduling is part of Parallon, which provides full-service revenue cycle management for HCA Healthcare. With over 17,000 colleagues serving nearly 1,000 hospitals and 3,000 physician practices, we make a significant impact on patients, providers, and communities. HCA Healthcare is recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute and spends an estimated $3.7 billion annually on charitable care, uninsured discounts, and other uncompensated expenses. We are committed to hiring individuals who embody our values of excellence, compassion, and teamwork.