Implementation Specialist
Serving over 5,000 small businesses today, we aspire to be the most relied-upon partner a business owner never has to think about. From Hourly Time Tracking and Time Clock software to Scheduling and automated Payroll and HR, we've built an easy-to-use platform with features that save our customers time and money.
About the role
As the Implementation Specialist, you are responsible for overseeing and onboarding new accounts onto the Fingercheck system. Your main goal is to ensure a smooth transition from sales to full operational use of the Fingercheck platform. You will proactively move accounts through the onboarding process quickly and efficiently, rendering accounts payroll-ready. You will also ensure that end-users are comfortable using our software and products as you guide them through the implementation process and serve as their go-to advocate to provide a seamless transition experience.
This role will report to the Implementation Supervisor. Whether remote or working from our Brooklyn-based office, you'll find a team-oriented environment where these truths matter: reliability, optimism, compassion, and knowledge. A good sense of humor helps, too!
Responsibilities
- End-to-end project management for all assigned implementation projects, serving as the point of contact and project lead.
- Communicate clear project timelines, track key milestones, and maintain proactive communication to keep projects running on schedule.
- Ownership of account communication both internally and externally for all aspects of the implementation.
- Proactively, professionally, and clearly communicate project deliverables, timelines, and milestones throughout the implementation.
- Fully onboard business owners and their employees through imports or self-onboarding.
- Respond to incoming emails, calls, and implementation support requests from clients promptly.
- Proactively set up payroll processing, work sessions, training, and end-user support meetings.
- Review and understand proper tax documents and payroll data.
- Assist with account configuration (multi-state, PTO policies, Time & Attendance, payroll data, GLs, scheduling, onboarding, workflows) to support client needs and business processes.
- Monitor and quickly move new accounts through the onboarding queue, engaging other departments as needed, and resolving automation errors promptly.
- Meet SLAs, adhering to a strict timeline to ensure there are no payroll delays.
- Other duties as assigned.
Requirements
- 1-year of payroll software experience.
- Ability to thrive in a fast-paced environment that requires multi-tasking.
- Excellent time management skills.
- Strong project management skills.
- Exceptional communication and customer service skills.
- Ability to work independently and as part of a team.
- Detail- and solution-oriented mindset.
- Adaptable to an ever-expanding dynamic team environment — you aren’t afraid of change!
- Bias towards action.
- Open, approachable, and positive attitude.
Preferred Qualifications
- Fluent in English and Spanish.
About Fingercheck
At Fingercheck, we're about making life easier for small business owners. We know payroll and HR can be a total headache, so we created a platform that simplifies everything. You can say goodbye to the stress and time-consuming tasks of payroll and HR management, including taxes and compliance — we've got you covered!
Our advanced AI and automation technology saves you time and money, so you can put energy into growing your business. And the best part? Our team is dedicated to providing top-notch support. We take the time to understand your needs and offer personalized solutions to make your internal processes quick, easy, and accurate.
Pay
$55,000 - $70,000