Implementation Project Lead (ITRC)

Who We Are

Having surpassed $300M ARR and continuing to grow, Optro is the leading audit, risk, ESG, and InfoSec platform on the market. More than 50% of the Fortune 500, including 7 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. And our customers love us: Optro is top-rated on G2.com and Gartner Peer Insights.

About the Role

We are looking for a positive, self-motivated professional with experience in project management, IT compliance, cybersecurity, IT audit, or GRC software implementation. The Implementation Project Lead will be responsible for effectively managing all aspects of Optro’s implementations from sales handoff to system go-live.

Key Responsibilities

• Develop a deep knowledge of our product, and help customers through the implementation lifecycle from kickoff, through design and user acceptance testing
• Gather and interpret customer requirements across compliance, IT compliance, and cybersecurity workflows, and configure Optro solutions to meet customer needs
• Serve as a project manager for small, medium, and large Optro implementation projects
• Advises customers on implementation best practices related to compliance frameworks and controls, risk assessments, evidence collection, issue management, and program operationalization
• Maintain project status and manage client and internal resources to complete project deliverables

Attributes for a Successful Candidate

• 3+ years of experience in IT compliance, cybersecurity, IT audit, internal audit, external audit, risk management, or GRC, with direct involvement in implementing, configuring, or rolling out audit, risk, compliance, or cybersecurity systems
• Experience with compliance frameworks or security standards such as SOC 2, ISO 27001, NIST, PCI, HIPAA, or similar frameworks is a plus
• Strong consultative skills, with the ability to guide customers through complex requirements, ask thoughtful questions, help them clarify objectives, and translate their needs into practical implementation decisions
• Comfortable and thrives in a fast-paced environment and able to prioritize work, which requires constant learning and adaptability
• Excellent interpersonal, verbal, and written communication skills, with emphasis on phone, email, and online communications
• Able to connect at all levels of the organization using diplomatic communication, influence, and negotiation skills
• Strong problem-solving, analytical, and organizational skills
• Intermediate to expert Excel skills

Qualifications

• Bachelor’s Degree in Computer Science, Information Systems, Cybersecurity, or a related field is a plus

Perks

• Live your best life (LYBL)!
• $200/mo for anything that enhances your life
• Comprehensive employee health coverage
• Competitive compensation & bonus program
• Flexible vacation (exempt) / Accrued vacation (non-exempt)
• Time off for your birthday & volunteering
• Employee resource groups
• Opportunities for team and company-wide get-togethers!
• Parental Leave

Our Company Values

• Customer obsession: It starts and ends here. Consistently ask yourself how what you’re doing creates value for our customers. It’s a mindset.
• Gritty resilience: Make it happen. Find a way. Move fast, stay positive, and do what it takes.
• Drive innovation: Create the future. Continuously improve what exists and invent what’s next.
• Win, together: One team. No silos, no egos. Drive to be the best and support each other’s success.
• Growth mindset: 10x, not 10%. Think in orders of magnitude, not increments. Seek feedback, learn, and improve.