Implementation & Operations Coordinator

Responsibilities

• Cook up the implementation of new customers, services, and operational initiatives.
• Manage project timelines, deliverables, action plans, and implementation documentation.
• Partner with Operations, Quality, IT, Finance, Sales, and Customer Success teams to ensure successful project execution.
• Analyze operational performance metrics and identify opportunities for process improvements.
• Create and maintain reports, dashboards, KPIs, and project tracking tools.
• Support process mapping, SOP development, workflow optimization, and continuous improvement initiatives.
• Aid in testing, validation, and rollout of new systems, technologies, and operational processes.
• Facilitate project meetings and communicate progress, risks, and milestones to stakeholders.
• Drive operational efficiency, scalability, and service excellence across the organization.

Requirements

• Bachelor's degree in Business, Supply Chain, Logistics, Operations, Engineering, Business Analytics, Healthcare Administration, or a related field.
• 2+ years of experience in implementation, operations, supply chain, logistics, project coordination, business operations, or process improvement.
• Strong analytical and problem-solving skills.
• Advanced Microsoft Excel skills.
• Experience working with ERP, CRM, WMS, TMS, or other enterprise systems.
• Experience managing multiple projects and priorities simultaneously.
• Excellent communication and stakeholder management skills.
• Professional fluency in English and Spanish (written and verbal).
• Experience within healthcare, life sciences, pharmaceutical, clinical trial logistics, medical device, or other regulated industries.
• Experience with Power BI, Tableau, SQL, or other business intelligence tools.
• Experience developing SOPs, workflows, and operational documentation.
• Knowledge of Lean, Six Sigma, or continuous improvement methodologies.
• Experience with SAP, Oracle, Salesforce, NetSuite, or similar platforms.
• Portuguese language skills are a strong plus.

Qualifications

Commensurate with experience.

Skills

N/A

Benefits

N/A

Pay

TBD

Schedule

N/A