Implementation Manager

The Role

Lead Client Implementations & Pilots
Project Management
Client Engagement

What You’ll Do

• Lead the end-to-end delivery for new client integrations and solution pilots.
• Translate business use cases into detailed solution plans.
• Lead implementations for integrations with client systems including CRM (e.g., Salesforce), Electronic Medical Records (EMRs), and data platforms via APIs, CSVs, Smart on FHIR, and other standards.
• Coordinate with rest of the customer enablement, internal engineering and product teams to ensure timely, scalable integration rollouts.
• Manage multiple concurrent client implementations with structured delivery methodology and clear communication.
• Track milestones, risks, and deliverables to ensure predictable outcomes.
• Capture learnings and contribute to continuous improvement of the implementation playbook.
• Act as a consultative partner to Big Pharma, Specialty Pharmacy, Pharm Hubs, Payor and Provider clients; provide clear guidance on system capabilities, integration strategies, and best practices.
• Lead technical client conversations and working sessions, representing Infinitus as a domain expert.
• Support customers through design, build, QA, UAT, go-Live and hypercare cycles, proactively troubleshooting issues and ensuring client readiness for launch.

Minimum Requirements

• 4–5 years of experience in leading software implementation, technical consulting, or system integration for healthcare clients, ideally with SaaS platforms.
• Demonstrated ability to project manage and deliver client-facing technical projects end to end.
• Strong agile and project management skills to deliver customer features in two-week sprints.
• Hands-on experience working with Salesforce or other CRM platforms.
• Exceptional verbal and written communication skills—able to bridge business and technical stakeholders.
• Analytical thinker with excellent problem-solving skills and attention to detail.
• Comfortable working independently and juggling multiple fast-paced projects in a startup environment.

Preferred Qualifications

• Experience working with or for pharmaceutical manufacturers or in life sciences technologies.
• Familiarity with Mulesoft, or similar integration tools.
• Exposure to AI solutions, digital transformation, or automation in healthcare.
• Experience in data integrations with EMR or payor systems.