Implementation Manager

Role Overview

Responsibilities

Qualifications

Bonus

How We Work

The role of an Implementation Manager at Benchling involves managing initial rollouts for new Benchling customers and expansion projects with new teams or for new processes at existing customers. This includes owning implementation success from project kickoff to go-live, leading requirements and design workshops, performing data modeling and application configuration, developing test plans, guiding User Acceptance Testing (UAT), training and onboarding users, identifying and working with sales on opportunities for account expansion post-go-live, and understanding and documenting customer pain points.

• Manage initial rollouts for new Benchling customers as well as expansion projects with new teams or for new processes at existing customers.
• Own implementation success from project kickoff to go-live, leveraging strong project management skills, scientific expertise, and deep product knowledge.
• Build and execute detailed project plans, own project activities, work with other team members to execute on project deliverables to ensure on time, on budget, high quality deployments.
• Understand customers' scientific workflows and determine how Benchling can best be leveraged to meet their key business needs.
• Lead requirements and design workshops, perform data modeling & application configuration, develop test plans and guide UAT execution, train and onboard users.
• Act as a trusted advisor for customers, guiding them through the implementation ensuring they leverage and apply Benchling Best Practices.
• Identify and work with sales on opportunities for account expansion post go-live.

Qualifications

• Degree in Molecular Biology, Biochemistry, Biotechnology, Immunology, Bioinformatics, Biological Engineering or a related field. Advanced degrees preferred.
• At least 2 years of experience in a lab or research setting.
• You must be able to empathize with scientists and quickly understand complicated scientific concepts.
• Strong communication skills. You must be able to quickly and effectively connect with a range of stakeholders, including scientists, IT project leads, and executives.
• Self-starter with the ability to be successful in a startup environment.
• Curious, creative, and tenacious. You should be excited to collaborate with customers and other Benchling teammates as a thought partner.
• Ability to travel up to 25% based on customer and project needs.

Bonus

• If You Have Experience using Benchling, especially if you’ve been a Benchling administrator.
• Software Implementation experience, preferably with a SaaS software company.

How We Work

• We offer a flexible hybrid work arrangement that prioritizes in-office collaboration.
• Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).