Implementation Manager

Essential Duties Include The Following

• Develops the project plan for the implementation.
• Works closely with each new client and internal staff to review all processes and procedures for each system conversion.
• Provides a framework for the proactive and successful management of the implementation including issues, risks and deliverables.
• Works closely with new client and internal staff, including IT, for development of business and data mapping requirements for system conversion.
• Establishes timelines and adherence to the timelines for each implementation.
• Facilitates meetings with clients and internal stakeholders.
• Engages the participation of all team members and manage the goals and objectives for each implementation.
• Escalates issues to key stakeholders that impact implementation timelines.
• Travels to clients if necessary during implementation.

Minimum Qualifications

• Bachelor’s Degree in General Business or IT related field from an accredited four-year college or university required.
• Minimum of three (3) years of experience in financial services, project management, or financial technology required.
• Working knowledge of IT project management.
• Proficient in Microsoft Project.
• Proficient Adobe Acrobat skills.
• Proficient Microsoft Office skills, including Outlook, Word, and Excel.
• Strong troubleshooting skills.
• Strong listening and interpersonal skills.
• Excellent organizational skills.
• Excellent multi-tasking skills.
• Excellent client engagement skills.
• Excellent problem resolution and problem analysis skills.
• Excellent verbal and written communication skills.
• Able to use basic office equipment, including copy machine, personal computer, and fax.
• Able to type 35 WPM.
• Able to sit for long periods of time performing sedentary activities.
• Able to stand, stoop, and kneel to file for long periods of time.
• Able to push, pull, and lift up to 20 lbs. of files, supplies, documents, or other related items.

Additional Information

• SWBC is a Substance-Free Workplace and requires pre-employment drug testing.
• Please note, SWBC does not hire tobacco users as allowed by law.
• To learn more about SWBC, visit our website at www.SWBC.com.
• If interested, please click the appropriate apply button.