Implementation Manager

Key Responsibilities

• Serve as the primary client-facing implementation lead throughout the project lifecycle.
• Build trusted relationships with client executives, operational leaders, HR partners, and site leadership.
• Facilitate executive steering meetings, implementation reviews, and go-live readiness discussions.
• Develop and deliver professional presentations, project updates, executive summaries, and business reviews.
• Provide strategic recommendations and consultative guidance regarding workforce transitions, recruiting strategies, and operational readiness.
• Represent the organization during client meetings, prospect discussions, and sales presentations as a subject matter expert.

Implementation & Project Leadership

• Lead multiple complex implementation projects simultaneously from contract execution through stabilization.
• Develop detailed project plans, timelines, risk assessments, communication plans, and implementation playbooks.
• Cookordination activities across Operations, Recruiting, HR, Payroll, Billing, IT, Safety, and Training.
• Establish project governance, milestones, success metrics, and reporting structures.
• Identify implementation risks and proactively develop mitigation strategies to remove barriers and ensure a successful go-live.
• Drive issue resolution and escalation management while maintaining project momentum.
• Ensure program stability before project close by confirming client-specific operational processes are in place and executed consistently, OSMs are fully trained and performing effectively, operational KPIs are achieved, and the program is ready for long-term success before formal implementation completion.

Operational Readiness & Workforce Transition

• Lead workforce transitions from incumbent staffing providers while minimizing operational disruption.
• Develop site-specific recruiting and onboarding strategies based on labor market conditions.
• Ensure all operational, payroll, billing, technology, reporting, and compliance requirements are established before go-live.
• Conduct market analyses to determine recruiting strategies, compensation positioning, and labor availability.
• Support site launch activities and provide hands-on leadership during critical implementation phases.

People Leadership

• Directly manage Implementation Specialists, Project Coordinators, or other implementation resources.
• Provide coaching, development, performance management, and succession planning for team members.
• Establish clear expectations, accountability measures, and professional development plans.
• Lead project teams and influence cross-functional stakeholders without direct reporting relationships.
• Foster a culture of operational excellence, collaboration, innovation, and continuous improvement.

Sales & Business Development

• Support Partner with Sales and Business Development teams during prospect evaluations and solution design discussions.
• Participate in client presentations, site visits, discovery meetings, and implementation planning sessions.
• Conduct operational assessments and implementation readiness reviews for prospective clients.
• Support proposal development, transition planning, and implementation cost modeling.

Continuous Improvement

• Develop and enhance implementation methodologies, tools, templates, and best practices.
• Lead post-implementation reviews and lessons-learned sessions.
• Identify opportunities to improve scalability, consistency, client experience, and operational efficiency.
• Contribute to enterprise-wide implementation standards and governance.

Qualifications

• Bachelor’s degree in Business, Operations, Human Resources, Project Management, or related field preferred.
• 5+ years of staffing, workforce solutions, operations, implementation, project management, or consulting experience.
• 3+ years of leadership experience managing people and cross-functional teams.
• Proven experience leading large-scale, multi-site, or complex client implementations.
• Strong executive presence with exceptional written, verbal, and presentation skills.
• Ability to build and deliver professional PowerPoint presentations and executive communications.
• Experience working directly with clients in highly visible, customer-facing environments.
• Strong analytical, problem-solving, and decision-making skills.
• Advanced proficiency with Microsoft Office, including PowerPoint, Excel, Word, and Teams.
• Able to manage competing priorities in a fast-paced environment.
• PMP, Lean, Six Sigma, or similar project management certifications preferred.

Success Measures

• Successful and on-time implementation delivery.
• Client satisfaction and retention.
• Achievement of workforce transition and recruiting objectives.
• Go-live readiness and operational stability.
• Team engagement and development.
• Continuous improvement and standardization of implementation processes.
• New sites successfully meeting operational performance KPIs.

About the Role

Eclipse Advantage is an Equal Opportunity Employer. We are committed to providing a drug-free workplace. To be considered for this position, you must be legally authorized to work in the United States.

Benefits

At Eclipse Advantage, we offer competitive compensation packages, comprehensive health and wellness benefits, and a supportive work environment that fosters growth and development.

Pay

The salary range for this position is $75,000 - $100,000 annually, depending on experience and qualifications.

Schedule

This role is typically full-time, with some flexibility for remote work arrangements.