Implementation Manager

About the role

Welcome new Hummingbird customers with open arms. As one of the key points-of-contact just after a new customer signs on, you understand the impact that your role has!

Responsibilities

• Dive deep into workflow intricacies. Our product is highly configurable. You enjoy solving complex problems, and communicating that in a way that simplifies and brings clarity.
• Own all aspects of implementation. With the support of the CS team, you’ll be responsible for driving client satisfaction, project scope, change requests, project status tracking, and coordination of internal tasks.
• Configure the Hummingbird platform to meet customer business and technical requirements, within product capabilities.
• Manage multiple implementations in parallel, prioritizing effectively and proactively flagging risks, tradeoffs, or scope changes.
• Contribute to improving the implementation processes, leveraging your experience to make future launches faster and smoother.
• Operate as an embedded partner to internal teams, collaborating efficiently with Sales, Product, Engineering, and Customer Success to unblock progress and move fast.

Requirements

• You thrive in owning implementation specifications and turning loose requirements from insights during Customer discovery sessions into clear plans, decisions, and outcomes.
• Experience scoping and configuring B2B enterprise SaaS platforms or technical products based on real customer business and technical needs (not just running project plans).
• A strong cross-functional collaborator who enjoys working across the Customer Success org - with Technical Solutions Engineers, Implementation Managers, and our Head of Delivery to get things shipped.
• You're organized, proactive, and reliable — you manage your own priorities well and surface risks or blockers early.

Qualifications

• Someone who's energized by a fast-moving, evolving environment.

Skills

• Strong communication skills to translate complex requirements into clear plans and solutions.
• Ability to manage multiple projects simultaneously and prioritize effectively.
• Experience with B2B enterprise SaaS platforms or technical products.
• Proven ability to collaborate effectively across different departments.

Benefits

• Competitive compensation including cash and equity.
• Remote-first, fully distributed company with flexible working hours.
• Awesome health, vision & dental benefits, and 401k.
• Safe, respectful & comfortable work environment with colleagues and leadership who prioritize diversity, equity, inclusion and belonging.

Pay

Competitive compensation including cash and equity.

Schedule

Remote-first, fully distributed company with flexible working hours.