Implementation Manager

The Opportunity

We're at an inflection point. As Senior Implementation Manager, you'll own the full implementation lifecycle for a portfolio of pharma and life sciences clients — from kickoff through go-live and hypercare. You'll manage scope, timeline, risk, and stakeholder communication across engagements that span client IT, brand teams, hub operations, and specialty pharmacy partners. When a risk shows up, you surface it early and drive it to resolution across internal and external teams. No surprises at go-live.

What You'll Build

• Launches that land on time. You'll own the full implementation lifecycle for a portfolio of pharma and life sciences clients — kickoff to go-live to hypercare. You'll manage scope, timeline, risk, and stakeholder communication across engagements that span client IT, brand teams, hub operations, and specialty pharmacy partners.
• Integrations that hold up under real data. You're the primary technical point of contact during implementation. You translate client business requirements into configured workflows, integration designs, and system architecture decisions, then partner with client engineering and IT to scope, design, and validate the data integrations — vendor feeds, third-party APIs, the messy real-world landscape.
• Clients who adopt, not just sign. You'll lead discovery sessions to understand each client's program goals, patient journey workflows, and data sources, then document requirements and produce the solution design that guides the build. You'll run client-facing training and write the documentation that makes adoption stick. Going live is the start, not the finish line.
• A sharper way to implement. You'll help build the methodology, tooling, and best practices for a growing team — the playbook gets better because you're here. You'll carry what you learn back to Engineering and Product, influencing the roadmap and advocating for the platform capabilities that serve the pharma and life sciences vertical.

What Makes You Successful

• 5+ years in a customer-facing implementation, project management, solutions engineering, or technical consulting role at a SaaS company.
• A track record of independently owning complex, multi-phase enterprise implementations involving multiple client stakeholders and technical workstreams.
• Strong technical fluency — you can hold your own on API integrations, data mapping, system architecture, and configuration logic with client engineering teams. Coding isn't required, but technical depth is essential.
• Excellent project management skills — you keep competing priorities moving across a portfolio of active engagements.
• High emotional intelligence, curiosity, and empathy, with the ability to build trust with executive and technical stakeholders alike.
• A proven ability to work with senior client executives on high-stakes, time-sensitive issues.
• Excellent written and verbal communication skills, with the ability to translate complex technical concepts for non-technical audiences.
• Comfortable operating with autonomy and ambiguity at an early-stage company.
• Able to travel periodically for on-site client engagements (approximately 10–20%).
• Experience working with pharma, life sciences, specialty pharmacy, or healthcare clients is strongly preferred.

Bonus Points

• You're familiar with patient support programs, hub services, or specialty pharmacy workflows.
• You've worked with CRM platforms (Salesforce, Veeva) or healthcare interoperability standards.
• You've done this at a high-growth health tech or pharma tech company.
• You hold a PMP or equivalent project management certification.

Benefits

• 100% paid employee health benefit options (including medical, dental, and vision)
• 401(k) with employer funded match
• Unlimited Vacation
• Catered lunch on Fridays
• Wellness stipend

Pay & Schedule

• The annual salary range for the target level for this role is $140,000 - $175,000 + equity + benefits, including medical, dental, and vision.

About the Role

This role requires a candidate with a strong background in customer-facing implementation, project management, solutions engineering, or technical consulting at a SaaS company. The ideal candidate will have experience managing complex, multi-phase enterprise implementations involving multiple client stakeholders and technical workstreams. They should also possess excellent project management skills, strong technical fluency, and the ability to communicate complex technical concepts effectively.

Qualifications

• 5+ years in a customer-facing implementation, project management, solutions engineering, or technical consulting role at a SaaS company.
• A track record of independently owning complex, multi-phase enterprise implementations involving multiple client stakeholders and technical workstreams.
• Strong technical fluency — you can hold your own on API integrations, data mapping, system architecture, and configuration logic with client engineering teams. Coding isn't required, but technical depth is essential.
• Excellent project management skills — you keep competing priorities moving across a portfolio of active engagements.
• High emotional intelligence, curiosity, and empathy, with the ability to build trust with executive and technical stakeholders alike.
• A proven ability to work with senior client executives on high-stakes, time-sensitive issues.
• Excellent written and verbal communication skills, with the ability to translate complex technical concepts for non-technical audiences.
• Comfortable operating with autonomy and ambiguity at an early-stage company.
• Able to travel periodically for on-site client engagements (approximately 10–20%).
• Experience working with pharma, life sciences, specialty pharmacy, or healthcare clients is strongly preferred.

Skills

• Customer-facing implementation, project management, solutions engineering, or technical consulting experience at a SaaS company.
• Strong technical fluency in API integrations, data mapping, system architecture, and configuration logic.
• Excellent project management skills, including managing multiple client stakeholders and technical workstreams.
• High emotional intelligence, curiosity, and empathy, with the ability to build trust with executive and technical stakeholders.
• Proven ability to work with senior client executives on high-stakes, time-sensitive issues.
• Excellent written and verbal communication skills, with the ability to translate complex technical concepts for non-technical audiences.
• Ability to operate with autonomy and handle ambiguity at an early-stage company.
• Experience working with pharma, life sciences, specialty pharmacy, or healthcare clients.

Benefits

• 100% paid employee health benefit options (including medical, dental, and vision)
• 401(k) with employer funded match
• Unlimited Vacation
• Catered lunch on Fridays
• Wellness stipend