Implementation Manager

About the role

We're looking for an Implementation Manager who loves being close to both the product and the customer. This role sits at the moment that matters most: right after the sale!

Job Duties

• Implement a cloud-based solution for external customers, managing 6-10 projects simultaneously with project timelines ranging from 2-6 months
• Serve as the primary point of contact for customers throughout the implementation lifecycle—conducting demos, facilitating training sessions, organizing weekly check-in calls, and managing stakeholder communications
• Act as the bridge between customers and internal teams, collaborating with developers on customizations, and explaining technical functionality to both non-technical customers and the technical team
• Own the day-to-day operational execution of implementations—taking notes, sending reminders, organizing meetings, and keeping all stakeholders aligned on scope, timeline, and deliverables

Requirements

• 3+ years of external facing project management or implementation experience
• Comfort working with technical teams and concepts — you don't need to code, but you should be able to understand technical requirements, communicate with developers, and explain technical functionality to non-technical stakeholders (think APIs, configurations, integrations)
• Able to juggle multiple projects simultaneously — you'll manage 6-10 projects at once, ranging from 2-8 months each, and consistently meet milestones in a fast-paced environment where priorities shift
• Learning and adaptability — you develop new skills, take on different responsibilities, and contribute beyond your core role; you look for opportunities to improve processes rather than doing the same job the same way every day
• Strong organizational and communication skills — you consistently maintain up-to-date project plans and documentation, proactively keep stakeholders aligned, and effectively facilitate meetings between customers, sales, support, and technical teams
• Experience collaborating across teams — you ask thoughtful questions, actively support teammates, and value working in a collaborative environment

Benefits

• Location: Dallas, TX - (hybrid, 3 days in office)
• Compensation: $85K - $100K, plus bonus
• Benefits: Health, dental, vision (starting your first full month), 401(k) with match, Life insurance, short and long-term disability, Generous PTO + 11 paid holidays + 1 volunteer day, Paid parental and sick leave

Pay

$85K - $100K, plus bonus

Schedule

Hybrid, 3 days in office