Implementation Manager

Responsibilities

• Lead new customer implementations from kickoff through go-live
• Ensure a seamless onboarding experience and deliver on Immediate’s promise of responsive, high-quality service
• Manage communications, timelines, and training for newly signed customers
• Build strong relationships and ensure each launch sets the stage for long-term success
• Lead all project management duties required for implementing and onboarding newly signed customers
• Accurately communicate the mission of Immediate and present information through video conferencing or in-person meetings
• Train customers remotely or in person and provide any help or education to new users through our help desk system
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Offer service and technical support to users through phone, chat, and customer support software
• Follow communication procedures, guidelines, and policies
• Guide customers to use self-help resources
• Keep records of customer interactions
• Meet personal and customer service team goals

Requirements

• 2+ years of experience in customer success or implementation project management
• Experience with software onboarding and troubleshooting
• Familiarity with payroll systems strongly preferred
• Excellent interpersonal, communication, and presentation skills
• Strong organizational skills and attention to detail
• Able to work independently and manage multiple projects simultaneously
• Comfortable using CRM, ticketing, and project management tools
• Adaptable, solutions-oriented, and focused on customer outcomes

Qualifications

• Must pass a background check
• Full-time position
• Benefits: Medical, dental, vision, and 401(k)
• On-demand access to your earned wages
• Mission-driven culture focused on financial wellness and empowerment