Implementation Manager

About the role

Dealpath is looking for a self-motivated Implementation Manager to join our growing team. This role involves managing 6-8 implementations, improving existing processes, and collaborating with the product and sales teams.

Responsibilities

• Efficiently manage 6-8 implementations, ensuring customers are set up with product and industry best practices
• Improve existing implementation processes to increase speed, efficiency, and customer satisfaction
• Actively identify growth opportunities in accounts
• Work cross-functionally with Dealpath's product and sales teams to relay customer feedback and resolve escalations

Requirements

• A self-motivated team player, ready to embrace a fast-paced, high-growth environment
• Product-focused; enjoy and feel challenged mastering new software
• Able to effectively partner, collaborate, and communicate with technical and non-technical colleagues
• Curious about customer use cases and processes and find satisfaction in creating solutions for them to become more efficient
• Always thinking of new ways to effectively serve customers and improve the implementation team’s internal processes
• Resourceful and not afraid to try out-of-the-box approaches to resolve complex issues

Qualifications

• Bachelor’s degree or higher
• 3-5 years of implementation, customer success, project management, technical consulting, and/or financial analysis experience
• Strong knowledge and proficiency in Excel / Google Sheets
• High attention to detail and accuracy
• Demonstrated ability to manage ambiguity and apply problem-solving skills
• Excellent verbal, written, and interpersonal communication skills

Skills

• Familiarity with SQL, Salesforce, and other Software-as-a-Service
• Commercial Real Estate background

Benefits

• Medical, dental, and vision insurance
• Health Savings Account (HSA) & Flexible Spending Account (FSA) options
• 401(k) retirement plan
• Paid Parental Leave
• Flexible Time Off (FTO) policy
• Commuter benefits program
• Monthly wellness reimbursement to support physical and mental well-being
• Hybrid Work Policy, 3 days in office

About Dealpath

Dealpath is the world’s largest and most trusted AI-powered operating system for real estate investing. Founded by a team of experienced professionals and backed by leading venture capital firms and industry partners, Dealpath helps firms capture more opportunities, make faster decisions, execute efficiently, and deliver superior returns.