Implementation Manager

Key responsibilities

• Complex Project Delivery: Own the execution of complex, enterprise implementations end to end. Run the project plan, the critical path, the workstream coordination, and the risk log, and make sure nothing falls through the cracks.
• Discovery & Solution Design: Work with the customer to understand their environment, use cases, and compliance requirements, and translate them into a clear implementation plan and configuration that meets their needs.
• Integration & Onboarding: Guide customers through technical integration with the Flagright platform, including API integration, data migration, backfills, and validation, and ensure their setup is production-ready.
• Project Management: Run the project end to end: build and maintain the project plan, own the critical path and timeline, coordinate workstreams across the customer, engineering, and product, track dependencies and risks, and keep the delivery on schedule.
• Stakeholder Management: Map and manage the stakeholders on both sides of a delivery, from the customer's project sponsors and technical teams to internal engineering and product. Keep everyone aligned, set clear expectations, and drive decisions across groups with competing priorities.
• Go-Live Execution: Plan and run dry runs and cutovers. Take a launch from “the configuration is ready” to “it works in production for this customer.”
• Training & Enablement: Train customer teams on the platform and produce the documentation and runbooks that let them operate confidently and independently after launch.
• Hypercare & Stabilization: Stay engaged through the post go-live period, resolving issues quickly and ensuring the deployment is stable before transitioning the customer into ongoing operations.
• Risk & Issue Management: Identify risks early, manage issues to resolution, and escalate proactively so problems are surfaced and solved before they affect the customer.

Who we are looking for

• Based in or willing to relocate to the Bay Area (H1B visa sponsorship available), this is a fully in-person role at our Santa Clara office
• 3-5 years of experience in delivery, implementation, or technical project management, ideally for a B2B software product sold to enterprise customers.
• A track record of personally owning complex deliveries from kickoff to a live, stable production state.
• Strong project management skills: building and owning a project plan, holding a critical path, sequencing work, tracking risks and dependencies, and driving a multi-stakeholder project to completion without letting things drift.
• Strong stakeholder management skills: aligning customer and internal stakeholders with competing priorities, setting and holding expectations, and driving decisions across groups.
• Technical fluency. You do not need to write production code, but you are comfortable with APIs, data, and integrations, and can hold a credible technical conversation with both engineers and customers.
• Excellent written and verbal communication skills in English are essential for effective customer interactions.
• Demonstrated ability to work independently, take ownership of tasks, and meet deadlines consistently.
• Travel flexibility for customer meetings or team gatherings, as needed.