Implementation Lead - Softeon WMS

Solution Implementation & Delivery

• Lead end-to-end WMS implementations, including system setup, configuration, testing, training, go-live, and post-production support.
• Analyze customer requirements and business processes to design and deliver effective supply chain solutions.
• Develop, document, and optimize workflows, operational procedures, and standard operating procedures (SOPs).
• Facilitate User Acceptance Testing (UAT), troubleshoot issues, and support successful solution adoption.
• Provide ongoing technical and functional expertise throughout the project lifecycle.

Project Leadership & Planning

• Contribute to project planning, effort estimation, timelines, and resource requirements.
• Track project progress, labor utilization, and implementation activities against project plans.
• Prepare and deliver project status updates to leadership, stakeholders, and project teams.
• Lead internal initiatives and mentor implementation team members to promote best practices and standardization.

Solution Design & Consulting

• Recommend configuration strategies and solution designs that meet customer needs and maximize business value.
• Partner with customers, business stakeholders, and product teams to evaluate requirements, identify opportunities, and develop scalable solutions.
• Support software demonstrations, solution reviews, and implementation cost estimates.
• Act as a subject matter expert on Softeon WMS capabilities, implementation methodologies, and industry best practices.

Training & Customer Success

• Deliver training to users, customers, and project teams at all organizational levels.
• Ensure customers are prepared for deployment through effective communication, documentation, and knowledge transfer.
• Build strong customer relationships and provide exceptional service throughout implementation and support engagements.

Required Skills & Competencies

• Strong expertise in Warehouse Management Systems (WMS), supply chain operations, and logistics processes.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Strong project planning, organization, and time management abilities.
• Exceptional communication, presentation, and documentation skills.
• Ability to influence stakeholders and drive decisions in a matrixed environment.
• Customer-focused mindset with a commitment to delivering high-quality solutions.
• Proven ability to balance multiple priorities and perform effectively in fast-paced implementation environments.
• Proficiency with Microsoft Office, Visio, and project management tools.

Qualifications

• Bachelor’s degree in Business, Supply Chain, Information Technology, or a related field.
• 7+ years of experience implementing and supporting enterprise business systems, preferably WMS solutions.
• Strong knowledge of supply chain operations, logistics, and warehouse processes.
• Experience leading software implementation projects and cross-functional teams.
• Demonstrated ability to translate business requirements into scalable system solutions.
• Excellent verbal and written communication skills.

Why Join Longbow?

• Supportive work environment
• Work/life balance
• Competitive Salary
• 4-weeks of paid vacation
• 6 paid sick days, 2 paid personal days per year
• Excellent health and dental benefits, eligible as of your first day!
• Group RRSP/401k Matching
• Work from Home