Manager, Network Operations (WMS Implementation)

Location: Various fulfillment centers (Aberdeen, MD; Cranbury, NJ; Jacksonville, FL; Lancaster, TX; Lathrop, CA; McDonough, GA; Mississauga, Canada; Perris, CA; Port Wentworth, GA) | Job Type: Full Time

Annual Base Salary: $89,000 - 99,000 (range varies by location, job-related knowledge, skills, and experience). This role may also include equity, bonuses, commissions, and a comprehensive suite of medical, financial, and additional benefits.

About the role

We are seeking a Manager, Network Operations to lead the Manhattan WMS Implementation agenda across a portfolio of Fulfillment Centers. This leader will orchestrate the end-to-end deployment of Manhattan WMS—from initial scoping and design through configuration, testing, go-live, and stabilization—ensuring that new capabilities reliably improve service, accuracy, and cost across the network. You will own implementation outcomes for your sites, lead a small team of Network Operations associates and/or site-based project resources, and act as a key partner to Fulfillment Center leadership and Technology. The ideal candidate is a hands-on program owner who is equally comfortable in executive reviews and on the warehouse floor during cutovers.

Responsibilities

• Own WMS implementation strategy and portfolio delivery
  • Lead the end-to-end deployment of Manhattan WMS across a set of Fulfillment Centers and/or new buildings, from discovery and design through post-go-live stabilization.
  • Partner with Network Strategy, Site Operations, and Technology to define implementation roadmaps, success metrics, and resource plans.
  • Translate product and network strategy into a sequenced rollout plan that balances speed, risk, and site readiness.
• Lead solution design and configuration governance
  • Facilitate cross-functional design workshops to define future-state workflows (receiving, storage, picking, packing, shipping, inventory control, returns) enabled by Manhattan WMS.
  • Set and govern configuration standards (e.g., storage location strategy, allocation logic, task interleaving, work queue design) to drive consistency and performance across sites.
  • Review and approve key design and configuration decisions, escalating risks and trade-offs with clear, data-backed recommendations.
• Drive go-live readiness, cutover, and stabilization
  • Own go-live readiness for your sites, ensuring that people, process, and technology plans are aligned (training, SOPs, staffing, contingency plans).
  • Lead on-site cutover activities: mock runs, volume ramp plans, issue triage, and coordination of cross-functional war rooms.
  • Manage post-go-live stabilization, including issue backlogs, prioritization with Tech, and confirmation that performance meets or exceeds pre-implementation baselines.
• Lead people and cross-functional stakeholders
  • Manage and develop a cross-functional project team that may include Senior Associates, site project leads, and analysts; set clear expectations, provide feedback, and create growth opportunities.
  • Build strong, trust-based relationships with Fulfillment Center leaders and other stakeholders to ensure WMS changes land in a way that supports safety, quality, productivity, and engagement.
  • Communicate proactively to senior stakeholders on status, risks, dependencies, and decisions through structured updates and narratives.
• Own performance management and continuous improvement across sites
  • Define and track success metrics for each implementation (e.g., inventory accuracy, dock-to-stock, throughput, labor productivity, SLA adherence).
  • Use data from Manhattan WMS and adjacent systems to identify systemic issues and structural improvement opportunities.
  • Turn insights and lessons learned into repeatable playbooks, standards, and tools that improve the quality and efficiency of future rollouts.

Requirements

• 5+ years of experience in supply chain, fulfillment, logistics, or operations, with at least 2+ years in a leadership or program ownership capacity (e.g., managing teams, large-scale implementations, or major process transformations).
• Demonstrated success leading cross-functional programs across Operations and Technology, with clear impact on service, cost, and/or productivity.
• Direct experience with WMS implementations (Manhattan strongly preferred) or other large-scale warehouse technology deployments; ability to quickly ramp on Manhattan’s configuration model if needed.
• Strong people leadership skills: track record of setting direction, coaching high-performing teams, managing through ambiguity, and holding yourself and others accountable.
• Excellent analytical and problem-solving skills, including comfort working with operational and financial data to drive decisions and measure impact.
• Outstanding written and verbal communication skills, with the ability to influence senior stakeholders and align multiple teams around a shared plan.
• Willingness and ability to travel 50–75% to Fulfillment Centers and hub locations based on implementation phase and site needs, with periods of time closer to 100% to support launch and hypercare post-launch.