Network Operations Manager

About the Role

We are seeking an experienced Network Operations Manager to lead and support enterprise network, infrastructure, security, and IT operations across a statewide environment. This role will serve as a key technical leader and network architect, responsible for maintaining secure and highly available network infrastructure, establishing operational standards, managing network technologies, and ensuring IT strategy aligns with organizational objectives.

Responsibilities

• Develop and implement standards, procedures, and operational processes for the Security and Network Operations group.
• Manage and maintain consolidated statewide network operations and serve as the organization's network architect.
• Maintain and support network infrastructure for the Daytona Beach campus.
• Establish IT strategies aligned with business objectives and desired organizational outcomes.
• Oversee daily network operations, infrastructure security, service levels, performance, availability, and reliability.
• Configure, maintain, troubleshoot, and optimize enterprise network equipment, including:
  • Routers and switches
  • Firewalls
  • VPN technologies
  • VoIP systems
  • Wireless infrastructure
  • Data and voice networking equipment
• Provide support for DTI routers and switches.
• Monitor, administer, and troubleshoot Active Directory, DNS, Group Policy, NTFS permissions, and shared-folder permissions.
• Provide Microsoft Teams and SharePoint administration and support.
• Manage Windows server and workstation operating systems and associated applications.
• Provide consultative technical support for local and remote servers.
• Manage patch deployment and approved security solutions, including antivirus, malware, and spyware protection.
• Manage and support virtualized infrastructure while ensuring business continuity and operational resilience.
• Troubleshoot complex network, server, workstation, application, and connectivity issues.
• Provide backup security help desk support and frontline technical support for the Daytona campus.
• Support network printers, logon scripts, antivirus applications, and other network-related services.
• Maintain security as a core consideration across all infrastructure and IT operations.
• Plan and manage implementation of new technologies, including wireless solutions and network modernization initiatives.
• Advise management on network architecture, infrastructure strategy, security, and technology best practices.
• Mentor technical staff, share knowledge, and promote consistent operational practices.
• Respond effectively to high-priority incidents and make sound technical decisions during emergency situations.

Requirements

• Strong experience managing enterprise network operations and IT infrastructure.
• Demonstrated experience establishing IT strategy and aligning technology initiatives with business objectives.
• Experience managing network operations, data security, network equipment, and secure application environments.
• Strong knowledge of network architecture and enterprise infrastructure best practices.
• Hands-on experience developing, configuring, maintaining, supporting, and optimizing network hardware, software, and communication links.
• Experience with routers, switches, firewalls, VPNs, wireless networks, and VoIP.
• Experience managing service levels for data and voice networking infrastructure and advanced phone systems.
• Strong experience with:
  • Active Directory
  • DNS
  • Group Policy
  • Windows desktop operating systems
  • Windows server environments
• Experience planning and implementing new network technologies with an emphasis on performance, availability, reliability, and security.
• Experience coordinating daily activities across large-scale or statewide network environments.
• Ability to troubleshoot and resolve complex hardware, software, server, and network issues.
• Experience with ATM, Frame Relay, leased-line design, and router configuration.
• Working knowledge of Microsoft Teams and SharePoint.
• Proficiency with Microsoft Excel, PowerPoint, Visio, and Word.
• Strong verbal and written communication skills with the ability to translate business requirements into technical specifications.
• Ability to communicate complex technical concepts effectively to non-technical stakeholders.
• Strong leadership, mentoring, time-management, and organizational skills.
• Ability to prioritize and execute critical tasks in high-pressure and emergency situations.
• Demonstrated ability to independently learn and adopt new technologies with minimal guidance.

Qualifications

Bachelor of Science or Bachelor of Arts degree in Computer Science, Information Systems, or a related discipline. Relevant professional experience may be considered in lieu of the degree.

Location: Tallahassee, FL
Work Arrangement: On-Site