WMS Solution Design Lead

Fulfillment IQ is a supply chain engineering and transformation company that helps brands, retailers, and 3PLs design, build, and scale high-performance logistics operations. We work at the intersection of strategy, operations, and technology where we solve complex, real-world problems across warehouse design, automation, order management, transportation, and end-to-end supply chain execution. Our teams combine deep domain expertise with strong technical capability, delivering outcomes through consulting, systems implementation, and proprietary platforms that accelerate time-to-value and reduce delivery risk.

About the role

A strategic enterprise client has given feedback that solutions delivered to date solve the immediate problem but don't proactively surface alternative approaches with clear tradeoffs. This role owns that gap: leading new customer onboarding and scale upgrade initiatives, and acting as the techno-functional lead who brings multiple solution options, live demos/POCs, and informed recommendations to the client — rather than a single prescribed fix.

• Lead new customer onboarding and the scale upgrade project for the account as a techno-functional owner
• Translate client requirements (new interfaces, EDI, Receiving/Put-away, Wave templates, Picking, Packing and Shipping) into multiple solution options rather than a single fix
• Present pros/cons and demos/POCs for each option so the client can make an informed decision

Responsibilities

• Lead new customer onboarding and scale upgrade projects for the account
• Translate client requirements into multiple solution options with pros/cons
• Build and present POCs/demos to support client decision-making
• Act as the primary techno-functional point of contact for new initiatives on the account
• Conduct business process workshops and requirement gathering sessions
• Support scale upgrade and modernization projects
• Create functional specifications and design documentation
• Provide effort estimations and implementation recommendations
• Partner with technical teams to ensure successful solution delivery
• Present proposed solutions to operational and executive stakeholders

Requirements

• Techno-functional background in WMS (Manhattan Scale) with solution design experience
• Experience across multiple 3PL sites/facilities — not just a single-site background
• Demonstrated ability to build and present POCs/demos comparing multiple solution paths
• Strong client-facing communication and presentation skills
• Experience leading WMS implementations, upgrades, or large enhancement programs
• Ability to conduct business process workshops and requirement-gathering sessions
• Ability to create functional specifications and design documentation
• Ability to provide effort estimations and implementation recommendations
• Ability to partner with technical teams to ensure successful solution delivery
• Ability to present proposed solutions to operational and executive stakeholders

Nice to Have

• Prior experience leading new customer onboarding or scale upgrade projects
• EDI or complex interface design exposure

What Success Looks Like in the First 90 Days

• 30 Days In: Ramp up on the account, current systems, and key stakeholder relationships
• 60 Days: Lead the first new customer onboarding or scale upgrade workstream; deliver the first options-based solution proposal (multiple paths with pros/cons) to the client
• 90 Days: Fully own solution design and SCALE WMS implementation for new initiatives on the account; demonstrate a repeatable ability to present multiple options with clear tradeoffs to the client

Key Performance Indicators (KPIs)

• Number of options-based solution proposals delivered (vs. single-fix recommendations)
• Client satisfaction/feedback on solution presentations and demos
• Time from requirement gathering to solution proposal delivery
• Onboarding/scale upgrade milestone adherence
• Quality and completeness of functional specifications and design documentation

Why You'll Love Working Here

At Fulfillment IQ, we don't just build supply chain solutions; we build long-term careers. We believe in giving our people real ownership, real influence, and meaningful responsibility. Whether you're leading a client relationship, shaping a solution, or building internal capability, your decisions have a visible impact. We operate with a high-trust, high-standards culture that values clear thinking, collaboration, and accountability without unnecessary hierarchy or bureaucracy.

• Work That Matters: You'll help solve real operational challenges that directly impact global commerce, customer experience, and supply chain performance.
• Career Growth That Matters: We invest in mentorship, leadership development, and continuous learning — supporting both vertical growth and long-term career progression.
• Flexibility to Thrive: We support remote and hybrid work models, flexible schedules, and trust our teams to manage their time responsibly.
• We Celebrate Impact: From project wins to personal milestones, we recognize contribution, celebrate progress, and value consistency over heroics.
• A Collaborative Culture: You'll work alongside experienced consultants, engineers, product leaders, and commercial professionals who value ownership, transparency, and high standards.

Benefits

• Comprehensive health and dental coverage for you and your family
• Competitive paid time off and flexible leave policies
• Retirement savings programs and employer contributions
• Dedicated learning and development budget
• Remote and hybrid work options
• Equipment and workstation allowances
• Internet and business travel reimbursements
• Employee stock options (ESOP), where applicable
• Team events, meetups, and company offsites

Pay

115K - 135K USD per year (negotiable)

Schedule

• Full-time, permanent
• Up to 50% travel, based on customer requirements
• Onsite/Hybrid in Atlanta, GA, United States