Lead WMS Consultant

About Fulfillment IQ (FIQ)

Fulfillment IQ is a supply chain engineering and transformation company that helps brands, retailers, and 3PLs design, build, and scale high-performance logistics operations. We work at the intersection of strategy, operations, and technology, solving complex, real-world problems across warehouse design, automation, order management, transportation, and end-to-end supply chain execution. Our teams combine deep domain expertise with strong technical capability, delivering outcomes through consulting, systems implementation, and proprietary platforms that accelerate time-to-value and reduce delivery risk.

Role Overview

This role supports a client engagement with a leading MHE (Material Handling Equipment) provider. The primary focus is WCS (Warehouse Control System) integration between WMS platforms and third-party robotics systems (e.g., goods-to-person, put walls, conveyor/sortation, ASRS), rather than ground-up WMS configuration alone. You'll work with mid-sized clients across the East Coast, partnering closely with local, onshore development teams and, in many cases, international robotics vendor teams based in Asia or Europe. This is a genuinely hybrid functional/technical seat: you'll be expected to sit comfortably between operations, IT, and the robotics vendor, not purely in one lane.

Responsibilities

• Lead and support WMS-to-robotics integration projects, including goods-to-person, conveyor/sortation, ASRS, and put-to-light/pick-to-light systems
• Analyze business, functional, and integration requirements to design effective, scalable WMS/WCS solutions
• Configure core WMS modules (Inbound, Outbound, Inventory, Returns, Picking, Shipping) as needed to support the broader automation integration
• Troubleshoot MHE messaging issues end-to-end: tracing an unprocessed or failed message back to its source job/process, determining severity and impact, and resolving root cause rather than just symptoms
• Support technical determinations for endpoints, ports, and message formats as part of integration setup and troubleshooting
• Write, review, and optimize SQL queries and stored procedures (e.g., Oracle, MSSQL) to support inventory adjustments, order-header updates, and wave/allocation logic, particularly in QA and production troubleshooting scenarios
• Partner with clients and stakeholders during SIT, UAT, go-live, and post-go-live phases, including live, onsite troubleshooting alongside client product managers
• Lead or participate in issue/bridge calls during critical incidents, presenting root-cause analysis to client stakeholders (warehouse managers, SMEs, support teams)
• Exercise sound judgment on scope and schedule, clearly communicating to clients when a late-breaking requirement threatens an established go-live date, and helping identify true MVP scope
• Collaborate with local, onshore developers as well as international robotics vendor teams, adapting communication and troubleshooting approaches accordingly
• Maintain high-quality documentation: design docs, technical specifications, test plans, runbooks, and configuration records
• Mentor or guide less experienced consultants, analysts, or support staff as needed

Required Skills & Experience

• 6–10+ years of experience in WMS implementations or supply chain execution systems, ideally spanning multiple full end-to-end implementations and go-lives (not solely support-ticket-level exposure)
• Strong techno-functional background, comfortable operating as a hybrid "super user" bridging business/operations and IT, rather than a purely functional or purely developer profile
• Direct, hands-on experience integrating WMS with MHE/automation systems, robotics platforms (e.g., Geek+, Locus Robotics, Exotec, iRobot, or comparable), conveyor/sortation, or ASRS
• Genuine working proficiency in SQL, able to write and troubleshoot stored procedures, joins, and updates directly (not just read or review), on Oracle, MSSQL, or a comparable platform
• Deep understanding of warehouse workflows: receiving, put-away, wave/allocation logic, picking, packing, shipping, and returns
• Hands-on experience with put-to-light and pick-to-light systems, and general familiarity with warehouse floor hardware (RF guns, printers, label formats)
• Demonstrated ability to troubleshoot MHE messaging issues methodically, tracing problems back to source rather than reacting to symptoms alone
• Proven client-facing experience: running go-lives, leading issue/bridge calls, and communicating directly with client stakeholders under pressure
• Comfortable with 50–75% travel, including occasional weekend work during go-live windows
• Ability to work effectively with both local, onshore teams and international, offshore robotics vendor teams

Preferred / Nice to Have

• Direct experience with Hy-Tek Intralogistics or their proprietary WMS (IntraOne)
• Direct experience with Geek+, Locus Robotics, or Exotec specifically
• Experience acting as a design lead on multi-building or multi-site WMS rollouts
• Experience mentoring junior consultants or analysts

What Success Looks Like in the First 90 Days

30 Days

• Complete onboarding on the client engagement model, active projects, and FIQ's tools (SQL environments, API testing, ticketing/documentation systems)
• Review current WMS-to-robotics integration architecture, message flows, and existing design documentation across assigned projects
• Build familiarity with the specific robotics platforms in use on assigned client projects (e.g., Geek+, Locus, Exotec, or conveyor/ASRS systems), and meet key stakeholders on both the client and vendor side

60 Days

• Independently lead design workshops and requirements-validation sessions for at least one active workstream
• Own root-cause investigation and resolution for MHE integration issues, including SQL-based troubleshooting in QA/production environments
• Begin leading client-facing calls (SIT/UAT support, issue/bridge calls), including direct interaction with international robotics vendor teams

90 Days

• Fully own solution design and delivery for assigned workstreams, with clear traceability between requirements and proposed solutions
• Demonstrate sound judgment on scope/schedule risk, having successfully guided at least one MVP-scope conversation with a client near a go-live
• Be a trusted point of escalation for less experienced consultants on the account, mentoring as needed

Key Performance Indicators (KPIs)

• Customer Success: Requirements captured accurately; high client satisfaction; successful go-live and post-go-live support
• Integration Quality: WMS-to-robotics integrations function reliably, with issues traced to root cause and resolved durably rather than patched
• Delivery Discipline: Clear, proactive communication on scope/schedule risk, with MVP boundaries respected near go-live
• Collaboration: Effective, positive working relationships with both local development teams and international robotics vendor teams
• Documentation Quality: Design docs, technical specs, and runbooks are complete, clear, and actionable

Benefits

• Comprehensive health and dental coverage for you and your family
• Competitive paid time off and flexible leave policies
• Retirement savings programs and employer contributions
• Dedicated learning and development budget
• Remote and hybrid work options
• Equipment allowances, internet reimbursements, business travel coverage
• Employee stock options (ESOP), where applicable
• Team events, meetups, and company offsites

Pay

$115,000 – $130,000 USD per year (negotiable)

Schedule

Full-time, permanent. Up to 50–75% travel based on customer requirements; occasional weekend work during go-live windows.