Implementation Lead Consultant

Role Overview

This role is hands-on and delivery-focused—you will own solution design, configuration, and client engagement across the full implementation lifecycle. You will work within a squad-based model (PM + Functional Consultants), supporting multiple concurrent projects while maintaining high-quality, on-time delivery. You will serve as a trusted advisor and solution lead, ensuring that NetSuite is implemented in alignment with industry best practices and the client’s operational realities.

Key Responsibilities

• Lead functional delivery across all implementation phases: Engage → Drive → Enable → Convert → Optimize
• Conduct discovery & requirements workshops, solution design sessions, and system walkthroughs
• Configure NetSuite across Financials, P2P, O2C, and Inventory workflows
• Translate business requirements into scalable NetSuite solutions aligned to best practices
• Partner with Project Managers on scope, timelines, deliverables, and change control (PCRs)
• Support data migration (mapping, templates, validation, test loads)
• Guide User Acceptance Testing (UAT) and go-live readiness
• Deliver system walkthroughs and training sessions
• Collaborate with technical teams on integrations and customizations
• Identify risks early and provide proactive recommendations

Implementation Focus

• Multi-location and franchise business models
• POS integrations (Toast, Square, NCR)
• High-volume transaction environments and daily sales reconciliation
• Inventory across locations and centralized purchasing
• Cash management and store-level financial visibility
• Labor cost tracking and operational reporting
• Vendor procurement and supply chain workflows
• Integration with delivery platforms and external systems

Required Skills & Competencies

• Strong NetSuite configuration experience
• Expertise in ERP processes (R2R, P2P, O2C)
• Experience leading workshops and solution design sessions
• Ownership of solution design documentation (SDD)
• Experience driving UAT and go-live readiness
• Understanding of data migration strategies
• Ability to balance best practices with business needs
• Strong communication and stakeholder management skills

Desired Experience

• 5+ years of NetSuite implementation experience
• Restaurant, hospitality, or franchise industry experience
• POS and high-volume system integration experience
• Exposure to SuiteBilling, Advanced Inventory, Revenue Management
• Familiarity with Celigo, Boomi, or similar platforms

Education & Certifications

• Bachelor’s degree or equivalent experience
• NetSuite certifications preferred (SuiteFoundation, ERP Consultant)

Travel Requirements

Up to 50% travel may be required depending on client needs