Implementation Consultant

About the Role

We are seeking a skilled and proactive Implementation Consultant with expertise in Microsoft web applications to support the deployment, configuration, and operational readiness of an Internet-based Digital Banking application. The ideal candidate will have a strong technical foundation in the Microsoft stack, a sharp problem-solving acumen, and the ability to independently drive project deliverables in high-stakes environments.

Responsibilities

• Install, configure, and support digital banking applications
• Manage and optimize Microsoft SQL Server databases and associated tools
• Troubleshoot and resolve complex infrastructure and application issues with minimal supervision
• Participate in escalated or high-priority projects with short notice
• Ensure secure system operations and proper handling of sensitive data in compliance with data privacy laws and industry standards
• Work closely with clients to understand infrastructure requirements and deliver client-facing documentation (e.g., Infrastructure Plans, Test Plans, Whitepapers)
• Develop and maintain formal documentation, tools, and processes to improve team efficiency and consistency
• Collaborate with development, QA, and operations teams to ensure end-to-end system reliability and performance

Required Experience

• 5+ years of experience supporting web applications
• External client facing experience to understand client requirements and providing updates / next steps on implementation issues
• Strong proficiency in Microsoft SQL Server (installation, configuration, performance tuning)
• Solid understanding of web service technologies and formats, particularly XML, XSD, and SOAP
• Proven experience managing system deployments and configurations in a secure, scalable environment
• Strong familiarity with data privacy laws and secure system design principles
• Exceptional documentation and communication skills
• Ability to work independently and manage deliverables without constant oversight

Preferred Qualifications

• Experience in the Digital Banking or FinTech sector
• Familiarity with scripting or automation tools (e.g., PowerShell)
• Exposure to DevOps methodologies or CI/CD pipelines

Work Authorization

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Work Arrangement

This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity. This is a full-time, direct-hire position.

Benefits

• Fuel Your Life program to support physical, financial, social, and emotional well-being
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize your peers' extra effort with points used for rewards
• Eight Employee Resource Groups to foster a collaborative culture
• Unparalleled professional growth with training, development, and internal mobility opportunities
• Retirement planning and discounted shares with the Employee Stock Purchase Plan
• Medical, dental, vision, life, and disability insurance options available day one
• Tuition assistance and reimbursement program

Pay Range

$67,500.00 - $120,000.00. These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ. This position is not eligible for an annual incentive opportunity and is also not eligible to earn commissions.