Implementation Consultant

Location: Remote (U.S.) – up to 80% travel

About the role

The Implementation Consultant is responsible for current workflow analysis and development, documenting, planning, and implementing future-state workflows, and providing both remote and on-site customer training, go-live support, and post-live optimization. This role requires significant travel throughout North America, including weekends, and the ability to work near a major airport.

Responsibilities

• Conduct current-state workflow analysis.
• Design future-state workflows, including system and department process workflows.
• Determine application optimization within departments and provide best-practice methodologies to customers.
• Analyze unique configurations of customer sites and customize processes and training accordingly.
• Develop training plans and documentation.
• Coordinate and provide application training.
• Document training and other go-live support activities.
• Provide application training and support to internal staff as required.
• Identify, file, and follow up on product feature and issue requests during implementation.
• Proactively engage in change management processes related to implementations.

Job Challenges

• Working under tight timelines and conflicting schedules.
• Managing multiple projects simultaneously.
• Adapting to and meeting the expectations of challenging customers.
• Frequent, often short-notice travel for radiology projects.
• Keeping current with continually changing products and processes.

Requirements

• 4+ years of experience using a PACS system in a healthcare environment.
• Ability to travel up to 80% of the time in the U.S. and Canada.
• Valid and unrestricted passport for travel between the U.S. and Canada.

Qualifications

• 4+ years of experience working as a radiology technologist or PACS administrator.
• 2+ years of experience delivering training and/or education.
• 4+ years of hands-on experience in healthcare technology implementations.
• 3+ years of experience working in or supporting the healthcare provider market with an intermediate understanding of clinical workflows.
• Experience developing and conducting presentations for various audiences.
• Intermediate knowledge of the healthcare imaging space, specifically radiology.
• Demonstrated intermediate analytical and problem-solving skills.
• Proven ability to communicate complex ideas clearly and concisely.
• 2+ years of experience using specific Radiology Solutions PACS.

Benefits

• Medical, dental, vision, life, and disability insurance plans.
• Employee Stock Purchase Program (ESPP).
• 401K program with company match after 12 months of tenure.
• Health Savings Account (HSA) on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program and access to certification prep, technical and leadership courses, books, and seminars after 6+ months of tenure.
• Certification discounts and perks for associations such as CompTIA and IIBA.
• Dedicated customer service team for consultants and a certified career coach.