Implementation Consultant

About the role

The Revenue Cycle Management (RCM) Implementation Consultant will serve as a Subject Matter Expert focused on Revenue Cycle Management for Senior Living and Long Term Care customers. This role involves leading clients through software implementation, providing training, and recommending best practice workflows in collaboration with a team.

Responsibilities

• Deliver high-value consulting services that drive RCM transformation through successful adoption of MatrixCare products and services for Senior Living and Long Term Care customers.
• Provide best practice training to customer teams using a deep understanding of MatrixCare RCM performance and reporting tools.
• Manage the customer feedback loop to account management and product management teams to improve overall customer experience.
• Assist the MatrixCare Implementation and Training Team in building best practices for customer implementations to drive long-term success.
• Serve as an RCM Consultant/Subject Matter Expert for the e-learning content team and as a key presenter for monthly, web-based customer trainings.
• Provide status updates to management using standard reporting tools.
• Utilize analytics tools to drive customer success.

Qualifications and Experience

• Prior experience in the Senior Living and Long Term Care industry.
• Ability to become a MatrixCare Subject Matter Expert.
• Basic understanding of Organizational Change Management principles.
• Strong attention to detail, proactive problem-solving skills, and professional presentation abilities.
• Demonstrated success leading complex projects from issue identification through resolution.
• Knowledge of regulatory compliance affecting the healthcare industry.
• Ability to work in a fast-paced, collaborative, team-oriented environment.
• Bachelor’s degree; preferably in Healthcare Administration, Business Management, Finance, or Accounting.
• Healthcare software implementation and/or training experience for Revenue Cycle Management teams.
• Experience implementing/training software users in a highly diversified environment.
• Ability to travel up to 75%.

Benefits

Employees scheduled to work 30 or more hours per week are eligible for the following benefits:

• Comprehensive medical, vision, dental, and life insurance.
• AD&D, short-term and long-term disability insurance.
• Sleep care management.
• Health Savings Account (HSA) and Flexible Spending Account (FSA).
• Commuter benefits.
• 401(k) and Employee Stock Purchase Plan (ESPP).
• Employee Assistance Program (EAP).
• Tuition assistance.
• Fifteen days of Paid Time Off (PTO) accrued in the first year of employment.
• 11 paid holidays plus 3 floating days.
• 14 weeks of primary caregiver leave or 2 weeks of secondary caregiver leave when welcoming new family members.

Pay

Base pay range for this position: $68,000.00 - $94,000.00. For remote positions located outside of the US, pay will be determined based on the candidate’s geographic work location, relevant qualifications, work experience, and skills.