Implementation Consultant

About the role

We’re looking for an Implementation Consultant responsible for ensuring customers are set up for long-term success with the Tropic platform. This person will be the first stop for a new customer that signs with Tropic!

Responsibilities

• Completely own project planning and implementation for new Tropic Customers to implement our software, encourage collection of key inputs and enable features
• Delight our customers in their first experience working with Tropic, kick them off, and spearhead sessions to gather requirements and build their platform
• Pain point discovery and process mapping sessions with customers that need assistance in setting up a best practice procurement org
• Identify and manage process improvement projects that root out inefficiencies and grow our implementation program
• Develop procurement experience to identify gaps in customer policies, processes, and systems to drive efficiencies that improve our customer’s ability to purchase all categories of spend
• Ensure our customers have optimized their Tropic Software configurations to support flexible purchasing workflows
• Create implementation content (videos, self-guided trainings) for new customers to learn about Tropic and Procurement best practices
• Train customers on their new platform to drive adoption and get them excited about using the tool
• Become an expert on all things Tropic and the best way to procure goods and services
• Spot inefficiencies in the way we do things, identify problems, and propose solutions
• Motivate our product team to make reasonable enhancements, identify product gaps, communicate customer needs, and have your hand in the air to help with solutions

Requirements

• 4+ years of experience in business consulting, business transformation, or implementation at a consultancy or B2B SaaS company
• Strong consultative and advisory skills - you can be persuasive backed by facts and put forth digestible recommendations
• Successfully deployed and launched software solutions into organizations where success is based on time-to-value adoption, and/or revenue retention
• Strong project management skills - you can fearlessly hold customers accountable to action items and deliverables
• The ability to stay up to date on an evolving product, and propose updates to onboarding practices to support the adoption of the newest releases

Qualifications

• Prior experience and understanding of Procurement as a business function is a plus

Skills

• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Experience with project management tools and methodologies

Benefits

• 100% medical, dental, & vision coverage for all employees + dependents
• Remote first work environment
• Virtual & in-person meetups
• $1000 annual stipend for WFH, L&D, Wellness
• Unlimited flexible vacation and holiday time off
• 14 paid company holidays
• 12-week parental leave for all parents
• Award-winning values and culture
• Equity refresh program
• 401k plan

Pay

Specific to pay transparency laws, the low end of the compensation range for this position is $90,000, inclusive of incentive pay, incentive stock options, and benefits. The final job level and compensation will be determined by various factors such as a candidate's relevant work experience, years of relevant experience, skills, qualifications, certifications, geographic location, and other business considerations.