Implementation Consultant

Responsibilities

• Lead new customer implementations following ECI’s standard methodology.
• Drive customer satisfaction and ensure a smooth transition to Bolt software solution.
• Own implementation training and coaching from the statement of work (SOW) through project completion.
• Manage implementation projects, overseeing system setup, configuration, and training.
• Guide customers on data definition and best practices for software utilization.
• Conduct remote and onsite training sessions across all product areas.
• Continuously expand industry knowledge of residential homebuilding and trade contracting.
• Monitor new customers’ software adoption and proactively address usage challenges.
• Optimize customer workflows to maximize product utilization and satisfaction.
• Aid in data-building projects to accelerate implementations.
• Deliver engaging educational presentations for customers and prospects.
• Contribute to product documentation and learning management system materials.
• Provide internal training and knowledge sharing with team members.
• Support colleagues in resolving customer usage issues as needed.
• Maintain accurate and timely administrative records, including time tracking, recap reports, and expense submissions.

Requirements

• A Bachelor’s degree with a major in business administration, business information systems, construction management, accounting, finance or a relevant discipline or equivalent years of experience.
• 2+ years of progressive experience of full life cycle project implementation experience with comparable ERP software as an end user, consultant or implementation specialist.
• Excellent written and verbal communication skills.
• Ability to work with both prospective and existing customers to define project requirements.
• Ability to manage customer needs and set proper customer expectations.
• Strong analytical, problem solving, organizational, and project management skills.
• Self-motivated and the ability to work independently as well as work effectively in a team environment.
• Excellent typing and computer skills, and proficient with Microsoft Office applications.
• Ability to travel up to 50%.

Knowledge, Skills, Ability, Education And Experience

• Demonstrated leadership and vision in managing projects.
• Excellent interpersonal skills and a collaborative service style.
• A demonstrated commitment to high professional ethical standards.
• Excels at operating in a fast-paced environment.
• Excellent trainer, open to direction, a collaborative work style, and commitment to get the job done.
• Creative ability to look at situations from all relevant points of view.
• Product expertise.
• Ability to work under pressure, meet deadlines and work on multiple projects at once.
• Project Management Certification(s).
• Prior travel-related experience.
• MBA or relevant graduate degree or studies, and previous experience in construction, software, consulting, manufacturing or related field.
• Bilingual in Spanish is a huge plus!