Implementation Consultant

Fourth is the world’s largest and fastest-growing global leader of end-to-end restaurant and hospitality management technology solutions. We pride ourselves on delivering a world-class SaaS experience for our clients by building long-term partnerships starting from the first phone call.

About the role

The Implementation Consultant will work with emerging clients (500–10,000 worksite employees) that have multi-FEIN and multi-state setups. This role focuses on implementing clients using our Payroll, HR, and Benefit services alongside other Fourth products, serving both Professional Employer Organization (PEO) and Administrative Services Only (ASO) clients.

Responsibilities

• Discover client business requirements and document findings for client sign-off
• Create a project plan and timelines in collaboration with the client and project team
• Configure the company, payroll, and HR components (client company setup, employee setup, payroll calendars, payroll taxes, security access, job title/position detail, PTO, general ledger) of the HCM solution based on documented specifications
• Load historical payroll and tax information as needed based on client type (PEO or HR+Payroll/ASO) and balance historical records to processed records for prior wage validation
• Deliver administrator and manager training
• Support the client for the first 30 days after go-live
• Participate in the formal hand-off of a “live” client
• Complete implementation by the expected “Go Live” date
• Provide expert support to ensure our integrated solutions stand out in a competitive global marketplace
• Use project management expertise to lead the workflow of the implementation team
• Ensure a “perfect first payroll” to create a referenceable client
• Serve as a subject matter expert on PEO/HR+Payroll
• Overcome client and internal obstacles to complete timely implementations
• Coordinate with other departments to achieve objectives
• Participate in training and events to share product skills and stay updated on industry changes

Requirements

• Experience with PEO and ASO-type implementations
• Knowledge and experience with multi-state payroll processing and tax setup
• Knowledge of GL exports and setup
• Understanding of various client personal time off plans
• Experience processing payroll, setting up employees, adding deductions, and managing direct deposit
• Familiarity with multi-product integrations
• Ability to prioritize between multiple deadlines
• Capability to work independently
• Proficient in delivering executive-level communications
• Experience training clients to use software
• Conflict resolution and de-escalation techniques

Qualifications

• Experience with PrismHR
• 3+ years implementing payroll or payroll software, or an equivalent combination of education and experience

Measures of Success

• Consistent, on-time completion of implementations by the expected “Go Live” date
• Delivery of a “perfect first payroll” for each client, resulting in referenceable accounts
• Successful client support through the first 30 days after go-live with minimal escalations
• Positive outcomes from administrator/manager training and formal client hand-off

Environmental and Physical Demands

• Lifting and/or standing for long periods of time (up to 10 pounds)

Benefits

• Unlimited PTO
• Medical, Dental, and Vision Insurance
• 401k Match
• Parental Leave
• Company-provided laptop and equipment

Remote employment limited to: AZ, CA, CO, CT, DC, FL, GA, ID, IL, IN, LA, MA, MD, ME, MI, MN, MS, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, & WA.