Implementation Consultant

About the role

As a Client Onboarding Specialist, you will carry the ADP relationship forward after a sale and enable the first interaction between mid-sized business clients and ADP's industry-leading payroll and HR solutions. You will build relationships with clients and seamlessly implement ADP's technologies to ensure your clients achieve long-term success. Your efforts will directly impact the day-to-day lives of your clients' employees—from paychecks to health benefits and beyond.

You will ensure clients are comfortable using ADP's products and services by partnering with them to understand their business needs, analyzing existing systems and processes, and guiding them toward the best solutions for their unique requirements. Each day will bring new challenges as you work with clients across diverse geographies and industries.

To thrive in this role, you must be comfortable working in a metrics-driven environment, eager to learn, and adaptable to change. Strong client rapport, trust-building, and professionalism are essential, along with clear and actionable communication—both written and verbal. A healthy pace and a culture of inclusion and fun await you.

Responsibilities

• Onboard clients by creating exceptional onboarding experiences for each product or service implementation.
• Help clients develop the skills and confidence to use ADP’s products through expertise and relationship-building.
• Implement ADP technologies by consulting with clients, analyzing existing systems, interface requirements, and business processes, and recommending tailored solutions.
• Partner internally by collaborating with ADP sales and customer service teams, exchanging routine information with client project teams, and addressing priorities, timelines, and issues as they arise.
• Manage multiple time-sensitive projects and follow-up items simultaneously while adhering to a daily schedule and organizing high volumes of inbound calls.
• Communicate essential information clearly to clients and internal teams, with increased phone time during peak seasons (e.g., year-end).

Requirements

• High School Diploma (or equivalent).
• 1 to 3 years of experience in a client service, customer service, or systems integration environment.
• Basic project management skills.
• Ability to work overtime during peak seasons.

A college degree is not required if you have the skills to perform the job. Other acceptable experiences include military service, which ADP values for its discipline, commitment, and problem-solving abilities.

Benefits

• Join Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
• Best-in-class benefits starting on Day 1, including support for mental health and well-being.
• Company-paid time off for volunteering for causes you care about.
• Work for a company committed to giving back and creating a positive impact in communities.