Implementation Consultant - Lead
About the Role
This role sits within Sprinklr's Professional Services organization and is a hybrid Implementation Consultant and Managed Services Consultant position focused on Sprinklr CCaaS solutions. The ideal candidate will be equally comfortable leading new customer implementations and providing strategic post-go-live consulting and optimization services. You will partner with customers throughout their entire lifecycle, from discovery and solution design through implementation, adoption, expansion, and ongoing optimization. Success in this role requires a strong blend of business consulting, technical delivery, platform configuration, and customer engagement expertise. The ideal candidate has hands-on experience implementing and supporting enterprise CCaaS platforms, including voice, digital channels, conversational AI, chatbots, IVR, routing, automation, and customer journey orchestration. You understand how to translate business requirements into scalable technical solutions and can advise customers on best practices to maximize business outcomes.
Responsibilities
- Work as part of a cross-functional team consisting of Implementation Consultants, Technical Consultants, Project Managers, Product Engineers, Solutions Consultants, Customer Success Managers, and Managed Services teams to deploy and optimize the Sprinklr platform.
- Lead the full lifecycle of customer engagements, including discovery, business analysis, solution design, configuration, testing, training, deployment, and post