Lead Technical Implementation Consultant

About the role

Lead Technical Implementation Consultant

Responsibilities

• Embed Solutions Architect methodologies into the delivery lifecycle, performing deep functional and operational solutioning for enterprise customers.
• Configure the Shipium platform and APIs, reviewing technical setups in detail to guide customers toward industry best practices.
• Partner with Engineering, Product, and Solutions Engineering teams to navigate complex technical trade-offs based on your deep knowledge of our product suite.
• Collaborate with the Professional Services and Pre-Sales teams to scope, estimate, and develop proposals for custom configurations.
• Build, document, and implement scalable, clean project implementation methodologies and standard operating procedures (SOPs).
• Own the technical implementation from initial kick-off through post-go-live "hyper care" before handing off to Customer Success.
• Deconstruct complex timeline issues into actionable components; proactively identify and communicate technical blockers or risks to stakeholders.
• Serve as the technical anchor for the Implementation team—coaching, mentoring, and training team members on advanced technical workflows.
• Act as a strategic partner to Product and Engineering, championing customer needs to directly influence the product roadmap.

Qualifications

• SaaS Expertise: 7+ years of related technical experience in a fast-paced SaaS environment.
• Supply Chain/Logistics Background: Proven track record in a customer-facing technical implementation, software delivery, or solutions architecture role within the supply chain tech space (WMS, OMS, TMS, or Multi-Carrier Shipping Platforms highly preferred).
• AI-Augmented Workflow: Required proficiency in utilizing AI tools to accelerate daily workflows, code generation, troubleshooting, or documentation. Direct experience leveraging the Claude/Anthropic ecosystem for technical problem-solving and data parsing is highly preferred.
• Core Systems: Strong proficiency with JIRA, Confluence, and modern project management systems.
• Education: Bachelor’s degree, or an equivalent combination of education and experience.

Skills

• Technical Mastery: Ability to deeply understand, apply, and cross-train others on complex technical architectures and APIs.
• Ownership & Adaptability: A self-starter mindset; thrives under pressure, adapts readily to changing environments, and holds themselves and collaborators accountable.
• Exceptional Communication: Comfortably presents highly technical solutions to both executive stakeholders and engineering teams alike.

Benefits

• Full medical, dental & vision coverage (with 65% coverage for dependents)
• Optional life insurance and long-term disability coverage
• A 401(k) retirement plan
• Fully remote work-from-home options in 28* states
• 8 paid weeks of parental leave
• Paid holidays annually
• Self-managed vacation time, sick & safety leave
• Volunteer time off

Pay

Competitive salary and bonus structure

Schedule

Full-time, remote position