Implementation Consultant

Why Join Us

Be part of an organization that’s driving change and consistently recognized as a top employer. At Deluxe, we know that great people build great companies—and we invest in you accordingly. We’re proud to be recognized as a Great Place to Work and a top workplace for Moms, Dads, LGBTQ+ employees, and Veterans.

We offer competitive benefits starting on day one, designed to support your life both in and out of work. 42% of our employees have stayed for 10+ years, citing our people, benefits, work-life balance, inclusive culture, and team support as key reasons why.

About the Role

You will have a key role in delivering value to our customers, helping them deploy our services. You will lead multiple customer implementation projects simultaneously by combining deep product expertise with project management discipline. You will work cross-functionally with teams including Sales, Product, Support and Engineering.

Responsibilities

• Own implementation projects end-to-end: provide comprehensive project plans, define milestones and drive partner implementations to on time go-live and time-to-value targets.
• Drive weekly cadence, manage dependencies, risks and keep scope changes controlled with clear trade-offs.
• Provide customer facing post-sale implementation consulting services by acting as a subject matter expert on Deluxe Payment Platform features & products for partners.
• Serve as a trusted advisor and lead point of contact for ISV partners throughout the implementation phase; establish and own correspondence with external and internal stakeholders from Product, Engineering to Sales and Senior leadership.
• Provide partner enablement: clarify requirements, provide best practices, quick guides, test plans and go live readiness.
• Work cross-functionally to improve the customer onboarding experience by collecting and translating customer and partner feedback into meaningful product insights for our Product and Engineering teams.
• Build repeatable playbooks and a refined implementation motion within the ISV partner segment to drive implementation efficiency.

Requirements

• General knowledge of the payments industry and API’s is vital.

Qualifications

• Bachelor's degree
• 3-8 years of experience as a customer facing implementation consultant, managed services consultant, technical project manager or other technology consulting role, preferably in a B2B SaaS environment.

Preferred Qualifications

• Business preferred qualifications

Benefits

• Healthcare (Medical, Dental, Vision)
• Paid Time Off, Volunteer Time Off, and Holidays
• Employer-Matched Retirement Plan
• Employee Stock Purchase Plan
• Short-Term and Long-Term Disability
• Infertility Treatment, Adoption and Surrogacy Assistance
• Tuition Reimbursement

Pay

Competitive compensation package is offered based on experience and qualifications.

Schedule

Full-time position.