Implementation Engineer

About the role

We are seeking a highly motivated Implementation Engineer (Product Engineer) to collaborate with internal teams and clients in deploying complex and productized solutions for our proprietary software, FacilityOS. Reporting to the VP, Product Engineering, the successful candidate will be responsible for implementing, testing, and deploying a diverse range of solutions, including data integrations, workflows, and software configurations. Focusing on customer projects, the incumbent will manage integrations with 3rd party software such as HR systems, active directories, single sign-on, ERP systems, locker systems and others. They will also configure complex workflows through setting up automations and custom SQL queries within the product.

Primary Responsibilities

• Use SQL Integration Services, Python, Azure Logic Apps, and related technologies to implement and deploy data integrations
• Utilize our proprietary software, FacilityOS, to implement solutions, which may include authoring custom SQL queries
• Participate in regular team cadences, including sprint planning and daily standups
• Collaborate with department members, other departments, and development staff to serve clients
• Provide troubleshooting and break/fix support of the work product of the Product Engineering team
• Develop unit tests, test, and train on solutions and deployments
• Evolve into a knowledgeable resource throughout the organization
• Employ Jira to track project work
• Employ ZenDesk to monitor and respond to support tickets
• Rare occurrence of travel to client locations for on-site software installation, configuration, and training
• Up to 2 days work from home after initial onboarding and learning phase

Qualifications

• 2+ years SQL or similar experience
• 1+ years C# .NET or similar experience
• 1+ years in related experience
• Strong knowledge of databases and how to integrate them with other platforms

Nice to haves

• ETL, SSIS, Azure Logic Apps, Restful API experience
• Python, C#, Visual Studio, Git, SAML2 experience
• Unit testing creation experience

Soft Skills

• A friendly team-oriented attitude while having the ability to communicate effectively and professionally, both verbally and in writing, among a broad spectrum of people
• Strong problem-solving abilities born from a desire to work and grow in the field
• Resourcefulness and patience in working with our end-users, and helping them address their challenges
• Organized, detail-oriented, and a strong commitment towards the department and company performing well
• Be a nice human -- when we say we work as a team, we mean it, and we love it!