Implementation Engineer

About the role

We are seeking Implementation Engineers to join our dynamic team. This role involves working closely with our sales and solutions architect teams to drive new customer wins. You will play a pivotal role in shaping the future of this role and the company.

Responsibilities

• Support and manage the project delivery of customized solutions to our customers
• Provide post-deployment support, including troubleshooting, debugging, and educating customers
• Collaborate with Sales and Solutions Architect teams to ensure continuity across the customer journey
• Create technical content to demonstrate best practices (e.g., sample apps, documentation, videos, etc.)
• Work with sales and product to develop implementation strategies and build roadmaps for our customers
• Partner with customers to perform analysis on their image data to answer specific business questions and identify opportunities for improvement through computer vision
• Test and validate new product features with customer value creation in mind
• Contribute to a repository of reusable artifacts that can be used by customers to accelerate their Roboflow journey
• Work with the wider Roboflow team to improve processes, documentation, and the overall customer experience
• Aid our product team with customer onboarding, support, adoption, and engineering efforts

Requirements

A background in computer science or a related field, technical experience in field roles partnering with enterprise customers in a post-sales delivery and implementation capacity, experience utilizing and writing customized Colab notebooks (Python) as a part of the machine learning development lifecycle, familiarity with common data processing and computer vision frameworks (e.g., OpenCV, TensorFlow, PyTorch), diligent problem-solving skills with a customer-centric approach and the ability to think on your feet, proven project management experience as it relates to delivery timelines and commitments, strong knowledge of APIs, and willingness to travel ~25%.

Qualifications

A solution mindset, strong customer facing instincts, an enthusiastic, strong, technical generalist, and a background in computer vision and machine learning.

Skills

Expertise in computer vision, machine learning, and Python programming, combined with a passion for combining technical expertise with user-facing mindset.

Benefits

Not specified

Pay

Target OTE: $150,000-$200,000

Schedule

Flexible, with some synchronous meetings required each week.