Implementation Engineer
Role and Responsibilities
Support and manage the project delivery of customized solutions to our customers.
Provide post-deployment support, including troubleshooting, debugging, and educating customers.
You will collaborate with Sales and Solutions Architect teams to ensure continuity across the customer journey.
Create technical content to demonstrate best practices (e.g. sample apps, documentation, videos, etc.).
Work with sales and product to develop implementation strategies and build roadmaps for our customers.
Partner with customers to perform analysis on their image data to answer specific business questions and identify opportunities for improvement through computer vision.
Test and validate new product features with customer value creation in mind.
Contribute to a repository of reusable artifacts that can be used by customers to accelerate their Roboflow journey.
Work with the wider Roboflow team to improve processes, documentation and the overall customer experience.
Assist our product team with customer onboarding, support, adoption and engineering efforts.
The Skillset You'll Bring
- A solution mindset
- Strong customer facing instincts
- An enthusiastic, strong, technical generalist
- A background in computer science or a related field
- Technical experience in field roles partnering with enterprise customers in a post-sales delivery and implementation capacity
- Experience utilizing and writing customized Colab notebooks (Python) as a part of the machine learning development lifecycle (and eagerness to learn more)
- Familiarity with common data processing and computer vision frameworks (e.g., OpenCV, TensorFlow, PyTorch)
- Diligent problem-solving skills with a customer-centric approach and the ability to think on your feet
- Proven project management experience as it relates to delivery timelines and commitments
- Strong knowledge of APIs
- Willingness to travel ~25%
Our Team
Our team is small relative to our impact, and we believe our user success is our success (not the inverse). A team member summarized: "Roboflow is a company full of giant brains and tiny egos." We find software has a multiplier effect on all roles (not only product and engineering), so Roboflow employs developers across the company in design, sales, customer support, marketing, and beyond.
About the Role
We are hiring Implementation Engineers to partner closely with our sales and solutions architect team to drive new customer wins. You’ll have an immense impact on shaping the future of not only this role, but our company.
Salary and Benefits
The target OTE for this role is $150,000-$200,000.
In addition to our cash compensation, we offer generous perks and benefits. Below are some of the highlights:
- $4000/yr Travel Stipend to travel anywhere anytime to work alongside other Roboflowers
- $350/mo Productivity stipend to spend on things that make your work environment more productive, like high-speed internet at home or a co-working space
- Cover up to 100% of your health insurance costs for you and your partner or family
- Equity in the company so we are all invested in the future of computer vision
Interview Process
We are all motivated to work with an exceptional team, who you’ll be speaking directly with about what it's like to work and thrive at Roboflow. We like to be decisive and work fast, so don't be surprised if all the below conversations happen over a few days.
Before the Interview:
- We’ll review your application, LinkedIn, Github, etc.
- The best way to stand out is to write about something you’ve built with Roboflow or contribute to one of our open source projects.
- We may send you a technical screen if applicable.
Introduction Phase
[45m] Meet with hiring manager, Jim Duffy, to assess for overall mindset and skillset
Team Interview Phase
- [60m] Technical Assessment - meet with fellow implementation Engineer
- [30m] Demo - build a project with Roboflow and share your work with Jim Duffy, hiring manager, and Jeremy Powers, Head of Sales
Final Interview Stage
- [30m] Meet with Kate Wagner, Head of Operations, for a culture discussion
- [30m] Meet with Joseph Nelson, CEO