Implementation Director

About the role

The Director of Implementation at Cohere Health will lead end-to-end implementation efforts for new and existing customers, focusing on rapid scaling to new customers. They will establish strategy for implementation, work closely with the solutions team, manage cross-functional teams, and refine best practices for future clients.

Responsibilities

• Lead end-to-end implementation efforts for new and existing customers
• Establish strategy for implementation at Cohere, considering the unique nature of our payer and risk-bearing provider customers and the variety of solutions Cohere offers
• Partner with solutions team during the sales process to effectively scope and contract for the best solution
• Work closely with solutioning and product strategy teams to convert initial launch and expansion vision into tactical implementation plans
• Manage handoffs from sales team to implementation team and from implementation to client performance team
• Track and report on implementation progress and key risks and issues, including developing and managing a detailed project schedule and work plan, involving all relevant stakeholders and closely monitoring the status of key deliverables
• Manage team responsible for implementation, which may cross-functional (integration manager, product support, etc.)
• Act as the key liaison between client implementation team and cross-functional teams at Cohere to drive implementation activities
• Establish strong relationships with customers during implementation to ensure lasting success during delivery
• Refine implementation best practices and create an efficient and repeatable model for future clients
• Support the creation of a playbook to guide process for implementing with additional customers

Requirements

• 8+ years of experience working in a consulting and/or implementation role, preferably with health plan customers
• MBA or relevant Master’s degree in healthcare and/or management or relevant experience
• Deep expertise in all aspects of implementation, including customer engagement, project management, internal and external communication, and cross-functional collaboration
• Significant experience working on tech implementations (heavy software based / tech heavy implementations)
• Significant experience working with health plans on end-to-end implementations
• Customer-facing experience and strong orientation towards customer service mindset
• Start-up ready mindsets - comfort with ambiguity and willingness to be flexible as customer needs shift
• Organized and detail-oriented with expertise in building out infrastructure and tools needed to create scalable implementation processes
• Prior experience and high-level comfort working in PowerPoint (including storytelling via slides), Microsoft Project, and Excel
• Consulting experience in healthcare working with payers and providers is preferred
• Familiarity with large healthcare tech implementations in the prior authorization/utilization management space is preferred
• Familiarity with value-based care models, novel care models (e.g., advanced primary care), payer, provider, and digital health trends is preferred
• Exposure to product development is preferred

Qualifications

• Experienced in managing implementation teams and resources

Skills

• Strong leadership and project management skills
• Excellent communication and interpersonal skills
• Ability to work collaboratively with cross-functional teams
• Strong analytical and problem-solving skills
• Ability to adapt to changing priorities and deadlines

Benefits

• Medical, dental, vision, life, disability insurance, and Employee Assistance Program
• 401K retirement plan with company match; flexible spending and health savings account
• Flex Time Off + company holidays
• Up to 14 weeks of paid parental leave
• Pet insurance

Pay & Perks

The salary range for this position is $160,000 to $180,000 annually; as part of a total benefits package which includes health insurance, 401k and bonus. In accordance with state applicable laws, Cohere is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including but not limited to qualifications for the role, experience level, skillset, and internal alignment.