Implementation Director

About the Role

The Implementation Director serves as the executive lead for complex healthcare transformation engagements, partnering with health systems to design, build, and launch high-performing specialty pharmacy programs. The role combines strategic consulting, operational transformation, project leadership, and client relationship management. From contract signature through go-live and optimization, the Implementation Director acts as a trusted advisor to executive stakeholders and leads cross-functional teams through large-scale change initiatives spanning operations, technology, workforce planning, process redesign, and organizational adoption.

Responsibilities

• Client Engagement & Executive Leadership
  • Serve as the executive owner and primary point of accountability for complex specialty pharmacy implementation engagements.
  • Act as a trusted advisor to C-suite, VP, and Director-level stakeholders.
  • Build long-term executive relationships that support implementation success and future partnership growth.
  • Lead executive steering committee meetings, project reviews, and operational status discussions.
• Transformation & Change Management
  • Assess current-state operations and identify opportunities to improve workflows, staffing models, patient experience, and program performance.
  • Lead the design and implementation of future-state operating models.
  • Apply structured change management methodologies to drive stakeholder alignment, adoption, and sustainable outcomes.
• Program & Project Management
  • Develop and execute comprehensive project plans, workstreams, milestones, and governance structures across multiple concurrent implementations.
  • Identify risks, remove obstacles, and drive accountability across internal and client teams.
  • Manage multiple complex workstreams in fast-paced environments.
• Business Analysis & Problem Solving
  • Use data-driven analysis and structured problem-solving approaches to address implementation challenges and optimize program performance.
  • Develop recommendations and action plans that balance strategic objectives with practical execution.
  • Navigate unique health system environments and evolving client needs with flexibility and critical thinking.
• Cross-Functional Leadership
  • Coordinate initiatives involving operations, technology, analytics, human resources, training, marketing, and clinical stakeholders.
  • Influence teams without direct authority while maintaining alignment with project objectives and timelines.
  • Provide coaching, guidance, and leadership to implementation team members and newly onboarded site staff.
• Executive Deliverables & Communication
  • Create client-ready presentations, business cases, implementation roadmaps, operational analyses, and executive communications.
  • Present recommendations and progress updates to senior healthcare leaders.
  • Translate complex operational concepts into clear business insights and actionable recommendations.
• Workforce & Site Leadership
  • Lead workforce planning and staffing strategy for newly launched programs.
  • Support recruiting, onboarding, training, and development efforts to ensure operational readiness.
  • Serve as interim site leadership when needed during critical implementation and go-live periods.

Requirements

• 5–8+ years of consulting, transformation, implementation, or healthcare operations experience.
• Demonstrated success leading large-scale, client-facing engagements with executive stakeholders.
• Experience managing multiple complex workstreams in fast-paced environments.
• Strong analytical, problem-solving, and executive communication skills.
• Proven ability to influence stakeholders, drive change, and deliver measurable business outcomes.
• Advanced PowerPoint, Excel, and executive presentation capabilities.
• Willingness to travel approximately 50%.

Preferred Background

• Experience in one or more of the following environments is particularly relevant:
  • Healthcare strategy, operations, performance improvement, transformation, or implementation consulting.
  • Private equity portfolio operations and value creation teams.
  • Provider, health system, or healthcare services organizations leading enterprise initiatives.
  • Program management, transformation, or implementation leadership roles supporting complex client environments.
  • Consulting organizations such as Deloitte, PwC, EY, KPMG, Accenture, Guidehouse, Huron, ECG, Chartis, Vizient, or similar firms.

Pay

$130,000–$170,000

Annual bonus

Full benefits

Solid computer skills are required, including proficiency with Microsoft Office tools such as Outlook, Teams, Word, Excel, and PowerPoint. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.