Implementation Director

About the Role

The organization is seeking an experienced Director of Implementation to join the team in support of current and future customer implementations. This individual will be a critical leader as the organization launches work with additional payer and provider customers, overseeing implementations and managing the cross-functional teams responsible for delivering on these implementations. This person will also be a key representative of the organization, helping to build and nurture customer relationships to ensure success both during and after implementation. The role will help refine best practices based on new customer implementation and support the refinement of the playbook for implementation with future customers. This role is key to ensuring success with initial customers and helping the organization continue to expand and successfully bring on future customers. The role reports to the Director of Implementation but will interface with both commercial and clinical team members.

If you are passionate about deploying technology-driven solutions to enhance patient experience, drive clinical excellence, and achieve healthcare operational efficiencies, we want to hear from you!

Responsibilities

• Lead end-to-end implementation efforts for new and existing customers as the organization rapidly scales to new customers
• Establish strategy for implementation at the organization, factoring in the unique nature of payer and risk-bearing provider customers and the variety of solutions offered
• Partner with solutions team during the sales process to effectively scope and contract for the best solution
• Work closely with solutioning and product strategy teams to convert initial launch and expansion vision into tactical implementation plans
• Manage handoffs from sales team to implementation team and from implementation to client performance team
• Track and report on implementation progress and key risks and issues, including developing and managing a detailed project schedule and work plan, involving all relevant stakeholders and closely monitoring the status of key deliverables
• Manage team responsible for implementation, which may include cross-functional implementation support (integration manager, product support, etc.)
• Act as the key liaison between client implementation team and cross-functional teams at the organization to drive implementation activities
• Establish strong relationships with customers during implementation to ensure lasting success during delivery
• Refine implementation best practices and create an efficient and repeatable model for future clients
• Support the creation of a playbook to guide the process for implementing with additional customers

Requirements

• 8+ years of experience working in a consulting and/or implementation role, preferably working with health plan customers
• MBA or relevant Master’s degree in healthcare and/or management or relevant experience
• Deep expertise in all aspects of implementation, including customer engagement, project management, internal and external communication, and cross-functional collaboration
• Significant experience working on tech implementations (heavy software-based / tech-heavy implementations)
• Significant experience working with health plans on end-to-end implementations
• Customer-facing experience and strong orientation towards customer service mindset
• Startup-ready mindset - comfort with ambiguity and willingness to be flexible as customer needs shift
• Experience managing implementation teams and resources
• Organized and detail-oriented with expertise in building out infrastructure and tools needed to create scalable implementation processes
• Prior experience and high level of comfort working in PowerPoint (including storytelling via slides), Microsoft Project, and Excel

Preferred Qualifications

• Consulting experience in healthcare working with payers and providers
• Familiarity with large healthcare tech implementations in the prior authorization/utilization management space
• Familiarity with value-based care models, novel care models (e.g., advanced primary care), payer, provider, and digital health trends
• Exposure to product development

Benefits

• Fully remote opportunity with about 25% travel
• Medical, dental, vision, life, and disability insurance
• Employee Assistance Program
• 401K retirement plan with company match
• Flexible spending and health savings account
• Flex Time Off + company holidays
• Up to 14 weeks of paid parental leave
• Pet insurance

Pay

The salary range for this position is $160,000 to $180,000 annually, as part of a total benefits package which includes health insurance, 401k, and bonus. Individual pay decisions are based on qualifications for the role, experience level, skillset, and internal alignment.

About the Organization

The organization’s clinical intelligence platform and agentic AI-powered solutions connect health plans’ strategic goals and providers’ needs, optimizing the speed, cost, and quality of care. With an enterprise approach that streamlines payer-provider decision-making across the care continuum—including policy, prior authorization, payment accuracy, and more—the organization improves collaboration and reduces burden, resulting in up to 8x ROI and 94% provider satisfaction.

With the acquisition of ZignaAI, the platform has been further enhanced by launching its Payment Integrity Suite, anchored by a clinical and coding validation solution that operates in near real-time. By unifying pre-service authorization data with post-service claims validation, a transparent healthcare ecosystem is created that reduces waste, improves payer-provider collaboration and patient outcomes, and ensures providers are paid promptly and accurately.

Innovations continue to receive industry-wide recognition. The organization has been named to the 2025 Inc. 5000 list, included in the Gartner® Hype Cycle™ for U.S. Healthcare Payers (2022-2025), and ranked as a Top 5 LinkedIn™ Startup for 2023 & 2024. Backed by leading investors.

Team members who succeed here are empathetic teammates who are candid, kind, caring, and embody core values and principles. The organization believes diverse, inclusive teams make the most impactful work and is deeply invested in ensuring a supportive, growth-oriented environment that works for everyone.