Implementation Director

About the role

Cedar’s Delivery team is responsible for the end-to-end implementation of Cedar’s product suite. We are seeking an Implementation Director to lead our largest, most strategic implementations.

Responsibilities

• Directly accountable for the success of Cedar’s largest, most strategic implementations
• Lead all aspects of development and execution of implementation project plans to ensure on time, on budget, high-quality delivery; able to execute independently with limited direction and oversight
• Act as a strategic thought partner/senior liaison between Delivery, go-to-market and product teams in designing, building and deploying creative product solutions to meet client requirements and strategic goals
• Support the cross-functional development of an integration strategy based on requirements gathered from technical design sessions, including evaluation of downstream operational impacts
• Absess and surface technical implementation risk across integrations, data mapping, interface design, reconciliation, and vendor dependencies, and drive mitigation plans before issues become implementation blockers
• Work autonomously and creatively in navigating and overcoming obstacles, removing barriers to success for clients and colleagues
• Coach and mentor Delivery colleagues, leading by example through our most ambiguous and challenging situations
• Create strong feedback loops and serve as the voice of the customer to internal stakeholders to inform improvements to Cedar’s platform and delivery approach
• Exemplify Cedar’s values

Required Skills & Experience

• Minimum 8-10+ years of experience in a client-facing senior project management, consulting or operations role (or equivalent) within healthcare software/technology implementations
• Extensive Revenue Cycle Management and/or equivalent EHR implementation expertise required
• Able to prioritize effectively across complex, interdependent workstreams to achieve deadlines
• Exceptional communications skills; able to succinctly articulate status and risks to executive stakeholders
• Demonstrated collaborative, consultative approach to building lifelong relationships with client executive leaders; advanced ability to maintain trust and rapport, especially during times of conflict or disagreement
• Creative and resilient problem-solver; able to proactively anticipate and mitigate risks independently and coach others to do the same
• Demonstrated ability to translate operational and technical requirements into clear implementation plans and engineering-ready bodies of work
• Strong analytical skills; fluency in, for example, Jira, Excel, Looker, Tableau, SalesForce
• Familiarity with relational databases, cloud infrastructure, and common healthcare interoperability patterns preferred
• Intellectual curiosity; consistent desire to innovate and improve
• Empowers others to achieve company and individual goals

What do we offer to the ideal candidate?

• A chance to improve the U.S. healthcare system at a high-growth company!
• Competitive pay, equity (for qualifying roles), and health benefits, including fertility & adoption assistance, that start on the first of the month following your start date (or on your start date if your start date coincides with the first of the month)
• Cedar matches 100% of your 401(k) contributions, up to 3% of your annual compensation
• Access to hands-on mentorship, employee and management coaching, and a team discretionary budget for learning and development resources to help you grow both professionally and personally