Implementation Director

About the role

The Implementation Project Manager is overall responsible for executing the delivery of program launch tasks to ensure the successful launch of a Valeris program. A Valeris program consists of varying combinations of Valeris products and services in support of our customers' business strategy. The Implementation Project Manager manages the agreed upon initial program scope in order to implement the program to the client's expectations and control project scope change to ensure that the program contract matches the implemented project. The Implementation Project Manager must manage multiple delivery conflicts and lead resolution efforts in support of Valeris business objectives. This role will be instrumental in ensuring that Valeris remains successful in meeting our customers' evolving needs and will further contribute to what makes the Valeris Difference valuable in the marketplace.

Responsibilities

• Lead complex, multi-product program implementation projects from the account team's agreement with the customer through the delivery of scope implementation
• Lead the Valeris internal project kickoff meeting to synchronize Valeris internal delivery responsibility and transfer scope delivery responsibility from the account team
• Develop project plans with Valeris internal cross-functional areas; set and manage on-schedule delivery and associated internal and external timelines
• As the owner of the project plan, sequence and schedule project requirements; communicate integration requirements to internal stakeholders; monitor, track, and report project implementation status to the team; and properly control scope changes as the project evolves
• Resolve project delivery conflicts that may result in partial or delayed delivery; escalate as appropriate
• Communicate changes, enhancements, and modifications of business requirements – verbally or through written documentation – to clients, internal functional areas, sponsors, and other stakeholders so that business requirements and solutions are clearly understood and appropriately documented
• With or through a program's designated account team, provide periodic implementation progress reports to internal leadership and the customer to manage expectations and identify scope changes that need to be added to or removed from the implementation project
• Continually increases Valeris' efficiency and effectiveness by applying lessons learned from previous programs' implementations into each new project
• In coordination with Product Managers, Operations Managers, and functional department leaders, develop tools for account teams to use in developing a solid scope of work for customers' programs, inclusive of all Valeris' services and product portfolios, to properly frame each program's SOW
• Exude pride in Valeris' with every personal interaction both internally at work and externally away from work
• Build healthy relationships with all internal functional areas by taking a leadership role with all internal project stakeholders to ensure successful project launch
• Utilize Valeris' values as the driving force behind the team's success
• On time adherence to training deadlines for all corporate policies and procedures
• Ensure all SOPs are followed with consistency
• Perform additional tasks or projects as assigned

Qualifications

• Bachelor's degree
• 5+ years of demonstrated strong Project Manager performance
• Project Management Institute (PMI) Project Management Professional (PMP) certification and ability to apply PMP fundamental is a strong plus
• Ability and willingness to take responsibility of delivery from a diverse and often distributed team without formal authority; ability to interact collaboratively with internal stakeholders
• Highly organized and detail-oriented with strong time management skills for self and project team
• Strong verbal and written communication skills is a must have for success
• Must have the business acumen to understand the value to Valeris and the customer of good scope control as a key part of the project execution
• Must be skilled at conflict resolution in building collaborative solutions
• Knowledge of Valeris's solutions, internal processes, operating tempo, and marketplace is a plus
• Ability to work flexible hours to make project deliveries successful
• Ability to travel up to 20% of the time; typically weeknights only

Physical Demands & Work Environment

• While performing the duties of this job, the employee is regularly required to talk or hear
• The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms
• Prefer candidates who can type at least 35 words per minute with 97% accuracy
• Although very minimal, flexibility to travel as needed is preferred
• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.

Benefits

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
• Additional health support, including telehealth and Employee Assistance Program (EAP) services
• Company match on Health Savings Account contributions
• Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000
• Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
• 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting
• Paid Time Off (PTO) and Sick Leave to support work-life balance
• Team members receive nine paid holidays plus two floating holidays
• Opportunities for advancement in a company that supports personal and professional growth
• A challenging, stimulating work environment that encourages new ideas
• Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace
• A mission-driven, inclusive culture where your work makes a meaningful impact