Implementation Consultant II

About the role

At Sovos, we transform tax compliance into a force for growth and innovation. We're dedicated to making a positive difference in our clients' businesses and communities.

Responsibilities

• Serve as the primary point of contact for large, complex client implementations and standard clients.
• Develop and manage project plans, proactively identify risks, and resolve issues as they arise.
• Collaborate with cross-functional teams to ensure configuration tasks are completed and key client requirements are met.
• Produce thorough Client Procedures or solution architecture documents capturing all configuration details and go-forward support information.
• Lead fast-paced working sessions with clients to design technology-based solutions for complex business challenges.
• Prepare accurate and timely project status updates, managing stakeholder expectations throughout the project lifecycle.
• Deliver a seamless, documented handoff to Client Support or Compliance Services teams upon implementation completion.
• Continue service or support activities for clients after go-live, especially during peak processing periods.
• Identify and implement process improvements across tools, documents, reports, and templates to strengthen the implementation practice.
• Provide advanced training, coaching, and mentoring to teammates, as well as client-facing training as needed.
• Persistently partner with internal departments (Sales, Product, IT, Support, Managed Services, and others) to ensure all tasks align with the project plan and implementation methodology.

Requirements

• Experience in client implementation or project management; prior experience in a similar role is preferred.
• Strong knowledge of tax rules and processes in the relevant product market.
• Excellent time management, organizational, and decision-making skills.
• Strong oral and written communication skills with the ability to convey complex concepts clearly.
• Ability to work effectively with cross-functional teammates, colleagues, and clients.
• An analytical mindset with the ability to concentrate on and resolve complex problems.

Qualifications

• Clear background check and drug test upon hire.

Skills

• Client implementation or project management experience.
• Strong knowledge of tax rules and processes.
• Excellent time management and organizational skills.
• Effective communication and problem-solving abilities.
• Collaborative and team-oriented approach.

Benefits

• The tools to enhance your life - because we want you to enjoy your life outside of work and inside!
• Flexible Time-Off.
• Comprehensive Health, Dental and Vision benefits.
• 401(k) with employee sponsored match.
• Free Days.
• Mentoring Programs.
• Globally recognized Training and Development programs.
• Tuition Reimbursement, Time off to Volunteer, Charitable Giving Match, and more!

Pay

Compensation is competitive and commensurate with experience.

Schedule

Full-time position.