Implementation Consultant II

Position Overview

Paylocity is an award‑winning provider of cloud‑based HR and payroll software solutions. The Implementation Consultant II serves as a strategic partner for clients with moderately complex needs, leading consultative discovery sessions, designing customized system configurations, and ensuring accurate data conversion and seamless onboarding. This is a full‑time, 100 % in‑office role based in Rochester, NY; remote or hybrid work is not available.

Primary Responsibilities

• Act as the client’s trusted advisor, delivering exceptional customer experiences throughout the implementation process for moderately complex clients, including facilitating meetings and maintaining communication.
• Provide a smooth transition and post‑implementation support, including system maintenance and issue resolution based on client feedback.
• Assist clients with data migration, data mapping, and data validation to ensure accurate and complete integration into the HCM software.
• Collaborate with clients to gather and analyze business requirements for specific HCM functions such as payroll, HR, time, and labor.
• Review system configuration with the client to ensure alignment with their needs and optimal utilization of system capabilities.
• Work with internal cross‑functional teams—including sales, product SMEs, and project managers—to deliver high‑quality implementations.
• Troubleshoot and resolve implementation‑related issues, escalating critical concerns to the appropriate teams when necessary.
• Provide advice and guidance on HCM best practices, process improvements, and change‑management strategies.

Education and Experience

• 3 + years of customer service or customer‑interfacing experience.
• 3 + years of experience in HCM consultation, benefits, payroll, or HRA.
• Bachelor’s degree preferred; candidates with at least 2 years of HCM implementation experience or a minimum of 3 years of HCM/payroll experience will also be considered.
• Knowledge of Paylocity products and processes is preferred.
• Client‑centric approach with excellent verbal and written communication skills.
• Proficiency in Microsoft Office, especially Excel (VLOOKUP, pivot tables, data manipulation, analysis), and ability to adapt quickly to new software platforms.
• Resourcefulness and strong problem‑solving abilities to meet project requirements and client expectations.
• Project‑management skills: independently prioritize tasks, maintain high organization and attention to detail, and meet client deadlines.

Physical Requirements

• Ability to sit for extended periods (approximately 7‑8 hours per day) at a desk or workstation.
• Use of computer and phone systems, including operating multiple software programs simultaneously and typing.

Benefits

• Medical, dental, and vision insurance.
• Life and disability insurance.
• 401(k) match.
• Additional perks that support employees, families, and finances.
• Opportunities for career development and growth.

Pay

The base pay range for this position is $54,000 – $77,100 per year; actual compensation may vary based on job‑related knowledge, skills, and experience.