Implementation Consultant II

We need to output HTML fragment with sections: About the role, Responsibilities (What You'll Do), Requirements/Qualifications (What You'll Bring), maybe Benefits, Pay, Schedule. We must only include sections that have real specific content. The posting includes: - About The Role: description paragraph(s). So we need

About the role

then

with that content. - What You'll Do: responsibilities list. Should be

Responsibilities

then

• items. - What You'll Bring: qualifications. Could be

  Requirements

  or

  Qualifications

  . Use one heading. Probably "Qualifications". We'll list items. - Pay: salary range given: $90,000 - 115,000 USD per year. Also mention equity, benefits etc. So we can include

  Pay

  with

  containing salary range and note about equity etc. Also maybe Benefits section: they list perks: uncapped vacation, medical, dental & vision insurance, equity, Learning Grant, 401k with match, etc. So we can have Benefits section. - Schedule: Not mentioned except travel requirement: employees not based in Nashville required to travel twice per year. That's a schedule/travel requirement. Could be under Schedule? The instruction says use

  Schedule for schedule info. We have travel requirement. Could put under Schedule. Or maybe we could put under Responsibilities? Better to create Schedule section with travel requirement. We must not include boilerplate like EEO, legal, application instructions, etc. Also must not repeat job title as heading. Must not include Job ID. We must preserve all substantive information; do not invent or summarize away detail. So we need to include all details from sections we keep. Let's extract content. About The Role paragraph(s): "Built Technologies is transforming how capital moves through construction and real estate finance — one of the largest, most complex sectors in the economy. Our platform connects lenders, including many of the top U.S. banks, with the owners, developers, and general contractors they finance. When a draw is approved, a builder can pay subcontractors. When a compliance document clears, a project moves forward. The work we do here is not abstract — it has a direct and material impact on how capital flows and how real estate gets built. Our Implementations team delivers the platform experiences that determine whether a lender adopts Built as their operational backbone or walks away. As an Implementation Consultant II, you will manage a strategic portfolio of complex client implementations with growing independence — owning end-to-end delivery for enterprise-scale lending clients and beginning to contribute to how the broader team operates. You bring a track record of successful go-lives, strong client relationships, and the judgment to navigate novel challenges without constant direction." Then Guiding Principles list (Be Bold, Help Customers Win, Move with Urgency & Purpose, Own the Outcome, Never Satisfied). Those are principles; could be included in About the role? Might be considered part of role description. We could include them as a

  under About the role? But instructions: Use

  for section headings (About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we could keep About the role as prose, maybe include the principles as a list within that section. That's okay. Now Responsibilities (What You'll Do) list: - Lead complex implementations for enterprise lending clients — managing project scope, risk, and timeline with meaningful autonomy and clear accountability for outcomes. - Conduct discovery and planning sessions with senior client stakeholders, translating strategic business goals and lending workflows into actionable implementation roadmaps. - Manage escalations and navigate complex organizational dynamics on the client side, driving timely resolution of high-impact issues with composure and authority. - Identify process improvements and standardization opportunities across your implementation portfolio — document repeatable solutions and share them with the broader team. - Contribute to cross-functional initiatives with Sales, Product, and Engineering to improve implementation efficiency, reduce time-to-value, and strengthen client outcomes. - Track and communicate implementation metrics, insights, and lessons learned to leadership and the broader team; use data to surface patterns and drive improvement. - Informally support junior implementation managers — share approaches, review their work, and help raise the standard for delivery across the function. - Leverage AI tools to accelerate project planning, client communication, and risk identification across your portfolio. Now Qualifications (What You'll Bring) list: - 2–4 years of experience in SaaS implementation, professional services, or enterprise project delivery — ideally in financial services, fintech, or a complex B2B software environment. - A proven ability to deliver complex, concurrent client implementations on time and to a high standard, with examples of measurable client outcomes you drove. - Strong client communication and relationship management skills — you navigate senior stakeholders, handle difficult conversations with confidence, and build trust through consistent follow-through. - A track record of identifying process improvements that made implementations faster, more consistent, or more successful for clients. - Solid understanding of construction finance and lending workflows — draw management, lien waivers, compliance tracking, loan administration — and the ability to apply that knowledge in client conversations. - Experience with enterprise software implementation methodologies (Agile, Waterfall, or hybrid approaches) and comfort adapting your approach to the client's environment. - Comfort with project management tools, CRM systems, and analytics platforms; ability to learn new tools quickly and apply them effectively. Preferred Experience (maybe also qualifications) but we can include as part of Qualifications or separate Skills? The instruction says we can have Skills section. But we can just include them under Qualifications as they are also experience. However we should not invent sections; we can include a Skills section if we have specific skill content. The Preferred Experience includes: - Experience working in or closely with a community bank or credit union, ideally supporting a software or systems implementation. - Familiarity with lending operations, construction lending, draw management, or loan administration. - Experience supporting software implementations, client onboarding, customer success, professional services, or complex cross-functional projects. We could incorporate these into Qualifications as bullet points, maybe under a subheading? But we must not create extra headings unless needed. Could add them as additional bullet points under Qualifications. Now Success Looks Like At Six Months: that's more about expectations; could be part of Responsibilities or maybe a separate section? Not listed as a standard heading; we could omit or include under Responsibilities? It's descriptive of success metrics; maybe we can include under Responsibilities as additional bullet? But it's not a duty; it's outcome. Could be omitted? The instruction: preserve ALL substantive information; do NOT invent or summarize away detail. So we need to include that info somewhere. Could add a section "What Success Looks Like" but not in allowed headings list. The allowed headings are limited to those; we should not create other headings. So we need to fit that info into existing allowed sections. Perhaps under Responsibilities (as outcomes) or under About the role? It's about success metrics; maybe we can add a

  after Responsibilities describing success metrics. That's okay as prose. Now AI & Technology Expectations: list of AI usage expectations. Could be under Responsibilities or Skills. Could be a separate section "Skills"? But we have no explicit Skills heading in allowed list; we could use Skills heading. The allowed list includes Skills. So we can create

  Skills

  and list AI expectations there. However the AI expectations are more about expectations, not skills per se. But we can still put them there. Now Pay: salary range and equity etc. We'll put under

  Pay

  . Benefits: list of perks: uncapped vacation [US ONLY], medical, dental & vision insurance, equity in the form of stock options, Learning Grant program, 401k with match and expedited vesting [US ONLY]. Also mention total compensation package includes equity, market-current medical, dental and vision coverage, unlimited PTO policy, other benefits. We'll include those. Schedule: travel requirement: employees not based in Nashville area required to travel to Nashville office at least twice per year for company gatherings, such as Connect Week. Additional travel may be required based on role and business needs. We'll put under

  Schedule

  . Now we must not include boilerplate like EEO, legal, application instructions, privacy policy, etc. So we need to strip those out. Now produce HTML fragment. We need to ensure we use

  for each section heading. Use

  • for lists. Use

    for prose. We must not include markdown code fences. Let's craft. Structure:

    About the role

    Built Technologies is transforming how capital moves through construction and real estate finance — one of the largest, most complex sectors in the economy. Our platform connects lenders, including many of the top U.S. banks, with the owners, developers, and general contractors they finance. When a draw is approved, a builder can pay subcontractors. When a compliance document clears, a project moves forward. The work we do here is not abstract — it has a direct and material impact on how capital flows and how real estate gets built. Our Implementations team delivers the platform experiences that determine whether a lender adopts Built as their operational backbone or walks away. As an Implementation Consultant II, you will manage a strategic portfolio of complex client implementations with growing independence — owning end-to-end delivery for enterprise-scale lending clients and beginning to contribute to how the broader team operates. You bring a track record of successful go-lives, strong client relationships, and the judgment to navigate novel challenges without constant direction.

    Our Guiding Principles:

    • Be Bold. We pursue the biggest problems in our industry, challenge assumptions others take for granted, and take calculated risks to get there. We don't hide behind consensus or committees. Playing it safe is just failing slowly.
    • Help Customers Win. We learn our customers' businesses deeply — how they think, how they deploy capital, what keeps them up at night. We treat their capital like our own. We ship leverage, not features. And we measure ourselves by customer results, not our intentions.
    • Move with Urgency & Purpose. We bias toward delivery over perfection, remove friction from our own paths, and communicate in real time. Momentum compounds — and we build it every day.
    • Own the Outcome. We own outcomes, not just tasks. We hold a high Say:Do ratio and take responsibility from idea through impact. When something breaks, we fix it — we don't wait to be asked.
    • Never Satisfied. We raise the bar continuously. We stay curious, hold exacting standards, debate hard, and hold our opinions loosely when the evidence shifts. Excellence is a habit, not an event.
    Now Responsibilities:

    Responsibilities

    • Lead complex implementations for enterprise lending clients — managing project scope, risk, and timeline with meaningful autonomy and clear accountability for outcomes.
    • Conduct discovery and planning sessions with senior client stakeholders, translating strategic business goals and lending workflows into actionable implementation roadmaps.
    • Manage escalations and navigate complex organizational dynamics on the client side, driving timely resolution of high-impact issues with composure and authority.
    • Identify process improvements and standardization opportunities across your implementation portfolio — document repeatable solutions and share them with the broader team.
    • Contribute to cross-functional initiatives with Sales, Product, and Engineering to improve implementation efficiency, reduce time-to-value, and strengthen client outcomes.
    • Track and communicate implementation metrics, insights, and lessons learned to leadership and the broader team; use data to surface patterns and drive improvement.
    • Informally support junior implementation managers — share approaches, review their work, and help raise the standard for delivery across the function.
    • Leverage AI tools to accelerate project planning, client communication, and risk identification across your portfolio.
    Now Qualifications:

    Qualifications

    • 2–4 years