Implementation Analyst - Bilingual (English & Spanish)

About the role

Lead mid-market customers through successful implementations
Own implementation tasks such as data structuring, data migration and product training
Assist customers in identifying ways to get the most value out of the product.
Lead meetings with client stakeholders
Deliver formal training to end-users
Provide knowledge transfer to internal team members throughout the onboarding process
Track and communicate client issues and proactively troubleshoot and resolve problems.

Responsibilities

• Participate in multiple accounts, deadlines, and milestones

Requirements

• 1+ years of relevant experience in software implementation, customer onboarding or application engineering
• Fluent in both English and Spanish, with the ability to confidently communicate and deliver implementation in both languages in a business setting
• BEng degree or equivalent
• Experience in manufacturing and/or industrial space
• Excellent communication, presentation, facilitation, time management, and interpersonal skills
• Proficiency in Microsoft Excel, including data cleanup, validation, manipulation, and functions such as XLOOKUP, PivotTables, and formulas used to prepare and migrate customer data
• Ability to manage multiple priorities and perform well in a fast-paced environment while maintaining a high level of quality and client satisfaction
• Savvy with technology and capacity to become well-versed in our software in a short period of time
• Able to learn the MaintainX product within 30 days to advise customers

Qualifications

Competitive salary and meaningful equity opportunities
Healthcare, dental, and vision coverage
401(k) / RRSP enrollment program
Take what you need PTO

Skills

• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Technical proficiency with Microsoft Excel
• Knowledge of project management methodologies

Benefits

Healthcare, dental, and vision coverage
401(k) / RRSP enrollment program
Take what you need PTO

Pay

TBD

Schedule

TBD

Benefits

Benefits, retirement and time off are described at benefits.autodesk.com

Company Information

MaintainX is a leading mobile-first work execution platform for industrial and frontline teams. More than 13,000 customers, including Duracell, McDonald's, Shell, DHL and Volvo, use MaintainX to cut unplanned downtime and run better operations, across 13.9 million managed assets and 79.5 million completed work orders. In August 2026 MaintainX became part of Autodesk, joining Autodesk Operations Solutions, the organization unifying Autodesk's operations platform alongside Tandem, FlexSim and Fusion Operations. Autodesk's strategy is to converge design, make and operate into one continuous lifecycle: design an asset, build it, run it, then feed what you learn running it back into the next design. Autodesk had design and make. Operate is the phase that tells you what actually happened, and it is ours. We're looking for a bilingual Implementation Analyst to join our team.