Business Analyst

Fully remote role with an expectation of 25% travel within the U.S.

Responsibilities

• Requirements & Analysis
  • Elicit, analyze, and document business, functional, and non-functional requirements for SaaS, on-premises, and embedded hardware-enabled solutions.
  • Translate customer, operational, and regulatory needs into clear user stories, use cases, workflows, and acceptance criteria.
  • Decompose complex system requirements involving software-hardware interactions into manageable components.
• Collaboration & Stakeholder Engagement
  • Serve as a liaison between business stakeholders, product managers, software engineers, hardware engineers, QA teams, and customer-facing teams.
  • Facilitate requirements workshops, establish backlog, lead backlog grooming sessions, and guide design discussions.
  • Clarify scope, assumptions, dependencies, and constraints throughout the development lifecycle.
• Product, Customer & Solution Support
  • Support product managers with roadmap planning, feature prioritization, and impact analysis.
  • Assist engineering teams during design, development, testing, and release by answering requirement-related questions and managing changes.
  • Participate in system integration, UAT, and customer acceptance activities.
• Customer Training & Enablement
  • Support customer training initiatives by helping develop training materials, documentation, and system workflows.
  • Conduct or assist with customer training sessions, product walkthroughs, and knowledge-transfer meetings as needed.
  • Act as a subject-matter resource for explaining system functionality, configuration options, and business processes to customers.
  • Capture training feedback and customer insights to inform product improvements and future requirements.
• Documentation & Process Improvement
  • Maintain accurate requirements documentation, traceability matrices, process flows, and user guides.
  • Identify opportunities to improve business processes, system usability, customer adoption, and operational efficiency.
  • Contribute to continuous improvement of BA standards, templates, and best practices.

Requirements

• 3–5 years of experience as a Business Analyst or similar role in a software or technology-driven environment.
• Experience working with large and complex requirement sets, with the ability to group, analyze, and prioritize effectively based on business value and delivery timelines.
• Experience supporting SaaS and/or on-premises enterprise software solutions.
• Demonstrated ability to gather and document requirements in Agile and/or hybrid environments.
• Excellent written and verbal communication skills, including presenting information to customers and non-technical audiences.
• Experience supporting or delivering customer training, onboarding, or enablement activities.
• Experience working in fast-paced project environments, demonstrating the ability to adapt quickly, manage shifting priorities, and deliver high-quality outputs under tight deadlines.
• Experience with embedded systems, hardware-software integration, or IoT-enabled products is desirable but not required.
• Experience with Intelligent Transportation Systems (ITS), traffic signals, and/or traffic engineering/planning is desirable but not required.

Qualifications

• Bachelor’s degree or higher, or equivalent work experience, preferably in Business, Information Systems, Engineering, Computer Science, or a related field.
• CBAP, CCBA, PMI-PBA, or similar certification preferred, but not required.

Skills

• Strong systems thinking and attention to detail.
• Ability to communicate technical concepts clearly to customers.
• Stakeholder management and facilitation skills.
• Comfort balancing requirements, delivery, and customer needs.
• Collaborative, adaptable, and solution-oriented mindset.
• Familiarity with Agile/Scrum tools, such as Jira, Azure DevOps, and Confluence.
• Understanding of APIs, system integrations, data flows, and basic software architecture.

Benefits

• Medical, dental, vision, life, and disability insurance plans.
• Employee Stock Purchase Program (ESPP).
• 401K program with company match after 12 months of tenure.
• Health Savings Account (HSA) on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program, access to certification prep, and a library of technical and leadership courses/books/seminars after 6+ months of tenure.
• Certification discounts and perks to associations that include CompTIA and IIBA.
• Dedicated customer service team for consultants and a certified Career Coach.