Business Analyst

About the role

The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia. OIT oversees all major information and communications technology initiatives for the City, aiming to increase the effectiveness of the technology infrastructure and ensure data security.

Responsibilities

• Lead requirements gathering to uncover insights about various business processes and opportunities to improve existing services and explore new ones.
• Work closely with development and support teams during business process related projects, including writing use cases and assisting in prioritization of features and functionality for systems.
• Contribute to the planning for new or enhanced IT services or service bundles based on partner input and knowledge of OIT policies and standards.
• Research, investigate, and promote the use of existing and emerging technologies to support or enhance IT operations and/or work.
• Perform initial testing of enhancements and provide feedback to developers as needed.
• Coordinate with subject matter experts on second level testing.
• Determine when to apply Project Management principles and contribute to Project and Portfolio Management.
• Ask smart questions, take risks, and champion new ideas.
• Build and maintain collaborative and consultative relationships with customers and central OIT areas related to specific business processes being managed.
• Gain an in-depth understanding of OIT’s processes and requirements.
• Conduct regular reviews, priority-setting, and planning sessions with customers and other stakeholders.
• Serve as an advocate for those priorities, plans, and other technology needs within customer departments and OIT.
• Monitor, evaluate, and regularly report to Enterprise & Governance PMO leadership on business process-related IT projects, services, and support; the delivery of services according to service level agreements; and levels of client satisfaction.

Qualifications

• Completion of a bachelor’s degree program at an accredited college or university, which has included major course work in Computer Science or Information Systems OR An equivalent combination of education and experience
• Minimum seven (7) years’ work experience, preferably within IT, and five (5) years business analysis experience
• Extensive experience with relevant tools such as MS Excel, Project, PowerPoint, and Visio.
• Experience in leading or managing projects is a plus.
• Experience implementing Organizational Change Management is a plus.
• Experience working in a large governmental environment preferred.

Competencies, Knowledge, Skills And Abilities

• Demonstrated ability to think strategically about the application of technology to solve business problems and develop user/business-driven technology strategies and plans.
• Ability to work with end users to understand and analyze business processes, define requirements, and assess technologies to determine fit for client needs; and with technical staff to translate those requirements into appropriate technical specifications.
• Exceptional communication skills, with the ability to communicate technical concepts and information to non-technical audiences in a compelling and empowering way.
• Deep commitment to developing and delivering modern, user-centered, and value-producing technology products, systems, and services in a collaborative way.
• Ability to build effective relationships and strong commitment to working collegially and collaboratively with constituents at all levels in a diverse and distributed environment.

Additional Information

Salary: $75k-$85k
Salary cannot exceed $85,000
Important: To apply, candidates must provide a cover letter and a resume.

Work Setting: in-person (onsite)

Discover the Perks of Being a City of Philadelphia Employee:

• Comprehensive health coverage for employees and their eligible dependents
• Wellness program offers eligibility into the discounted medical plan
• Paid vacation, sick leave, and holidays
• Generous retirement savings options are available
• Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program.
• Free Commute on SEPTA - Starting September 1, 2023, eligible City employees will no longer have to worry about paying for SEPTA public transportation.
• Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships.

The successful candidate must be a city of Philadelphia resident within six months of hire
Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr@phila.gov.