Business Analyst

About the Role

The IT Business Analyst serves as a key liaison between business stakeholders and IT teams, translating business needs into practical technology solutions. This role supports departments and business functions across the organization by understanding enterprise-wide processes, improving system effectiveness, and enabling better business outcomes. The ideal candidate has hands-on experience with business systems and cross-functional processes and is ready to grow into broader business analysis and project responsibilities.

Responsibilities

• Partner with business departments and IT teams to understand business needs, process challenges, and improvement opportunities.
• Gather, document, and clarify business and functional requirements.
• Develop process flows, use cases, and acceptance criteria for system enhancements and projects.
• Support enterprise business applications by analyzing system issues, assisting with configuration, and coordinating enhancement requests.
• Help improve business processes and system effectiveness.
• Perform process mapping and gap analysis across core business workflows.
• Analyze cross-functional processes spanning multiple departments, systems, and teams.
• Participate in solution design discussions with business users, developers, vendors, and technical teams.
• Ensure proposed technology solutions align with organizational priorities, process requirements, and user experience goals.
• Prepare and execute test plans.
• Support user acceptance testing (UAT), document defects, and validate delivered solutions against business requirements.
• Create user documentation, training materials, standard operating procedures, and support guides.
• Analyze business data and reporting requirements to improve visibility into operational performance, process efficiency, service levels, decision-making, and business effectiveness.
• Support change management activities, including communicating system changes and coordinating training readiness.
• Help business users adopt new systems, tools, and processes.
• Manage assigned tasks, small enhancement requests, and project workstreams with guidance from senior team members or project leads.

Requirements

• Bachelor’s degree in a relevant field of study; equivalent work experience may be considered.
• 2–5 years of experience as a Business Analyst, Systems Analyst, Process Analyst, Data Analyst, Functional Analyst, or similar role supporting business systems and process improvement.
• Direct experience supporting business users, business applications, enterprise processes, reporting needs, system enhancements, or cross-functional improvement initiatives.
• Working knowledge of ERP, SaaS, reporting, workflow, collaboration, productivity, or other business platforms and applications.
• Ability to gather requirements and document business processes clearly.
• Ability to write clear business documentation.
• Effective communication skills with both business and technical audiences.
• Strong analytical and problem-solving skills.
• Strong organizational and follow-through skills.
• Comfortable working with business data using tools such as Excel, reporting platforms, dashboards, SaaS reports, ERP reports, or basic query tools.
• Ability to manage multiple priorities in a fast-paced business environment while maintaining attention to detail.

Preferred Qualifications

• Experience with ERP LX.
• Experience with other ERP systems such as SAP, Oracle, Microsoft Dynamics, Epicor, Infor, or similar platforms.
• Exposure to enterprise business platforms, workflow tools, reporting solutions, integration tools, collaboration systems, or department-specific applications.
• Experience creating process maps, test scripts, training guides, dashboards, business reports, user documentation, or system support materials.

Skills

• Business analysis
• Business process analysis
• Requirements gathering
• Requirements documentation
• Process mapping
• Gap analysis
• Business systems analysis
• ERP and enterprise applications
• Data analysis and reporting
• Excel and reporting tools
• User acceptance testing
• Test planning and defect documentation
• Business and technical communication
• Analytical and problem-solving skills
• Documentation and attention to detail
• Cross-functional collaboration
• Stakeholder communication
• Change management support
• Organization and follow-through
• Customer/user focus
• Adaptability and willingness to learn

Education & Experience

• Education: Bachelor’s degree in a relevant field of study; equivalent work experience may be considered.
• Experience: 2–5 years of experience as a Business Analyst, Systems Analyst, Process Analyst, Data Analyst, Functional Analyst, or similar role; experience supporting business systems and process improvement; direct experience supporting business users, business applications, reporting needs, system enhancements, or cross-functional improvement initiatives.

Work Arrangement

Location: Cincinnati, Ohio, United States
Work Arrangement: Onsite