Business Analyst

About the Role

Securitas is seeking a Business Analyst (BA) to partner with business departments to gather business requirements, define and document business processes, participate in process design, optimize business processes, and support all phases of software development. The BA must have proven experience coordinating detailed business and operational requirements with corresponding audit controls and implementing process solutions. This role requires the ability to work well in a dynamic environment, think creatively, work independently, and handle multiple tasks simultaneously.

Responsibilities

• Work closely with department managers and end-users to define and analyze business and operational problems, process improvement opportunities, and requirements.
• Engage with the Project Management Office (PMO) on planning, project execution, managing timelines, and budgets.
• Evaluate methods of improving efficiency and cost-effectiveness of business and operational processes.
• Organize and lead team meetings as required, publish minutes, action items, and track issues through closure.
• Quickly evolve into the Subject Matter Expert (SME) by understanding both operational and functional aspects, as well as end-to-end holistic handoffs.
• Assist in developing training materials, handouts, and desktop procedures.
• Maintain up-to-date knowledge by attending education workshops, reviewing product releases, attending vendor user conferences, and training.
• Coordinate tasks, assign work, and monitor progress across the project team.
• Develop project charters, requirements documents, process models, and user manuals.
• Create reports, dashboards, and visualizations to communicate performance and insights.
• Organize and manage application features, PMO calendar, business process inventory, and backlog to meet deadlines based on the overall strategic vision and roadmap.
• Track issues, risks, and variances, escalating as needed.
• Maintain a comprehensive document repository.
• Ensure all project documentation is accounted for based on gate checkpoints.

Requirements

• Bachelor’s degree and/or high school diploma/GED plus equivalent experience.
• 3-5 years of progressive experience in business systems analysis, applying structured methods to evaluate, document, and improve business and system workflows.
• 1-3 years in a project coordinator, project support, or administrative role.
• 2-5 years working in a fast-paced Agile environment.
• Project management certification (CAPM, PMP, or similar) is a plus.

Skills

• Proficiency with Microsoft Office Suite, MS Visio, collaboration platforms (e.g., SharePoint, Teams), Co-pilot, generative AI, and project management methodology/tools (e.g., Smartsheet, Asana, MS Project).
• Strong organizational, planning, and time management skills.
• Strong problem-solving, critical thinking, and conflict resolution skills.
• Strong written and verbal communication skills.
• High attention to detail and commitment to accuracy in tracking project progress, updating RAID logs, preparing reports, and managing documentation.
• Ability to quickly learn and adapt to new technologies as required.
• Ability to work efficiently with peers, end users, and vendors.

Working Conditions

• Maintain composure in dealing with executives, clients, prospects, and staff in group settings and high-performance situations.
• Undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey.
• Handle and be exposed to sensitive and confidential information.
• Required ability to handle multiple tasks concurrently.
• Regular computer usage, talking, and hearing.
• Frequent sitting.
• Close vision, distance vision, and the ability to adjust focus.
• Work primarily performed in a hybrid or remote environment.
• Approximately 0-25% travel required.

Benefits

• Retirement plan.
• Employer-provided medical and dental coverage.
• Company-paid life insurance.
• Voluntary life and disability insurance.
• Employee assistance plan.
• Securitas Saves discount program.
• Paid holidays.
• Paid time away from work (available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements).
• For some populations, access to earned wages on a daily basis prior to payday (restrictions and fees may apply, and certain waiting periods may also apply).

Benefits may be different for union members.