IMPD Case Records Processor

About the role

The Indianapolis Metropolitan Police Department (IMPD) serves with courage and compassion, partnering with the community to address crime and create a safer Indianapolis. This position assists citizens in obtaining police reports (incident, accident, criminal histories), processes and enters time‑sensitive information into law‑enforcement databases, distributes that information to IMPD employees and other agencies, and performs fingerprinting services as needed.

Responsibilities

• Receives and processes requests for police records (incident reports, accident reports, criminal histories, etc.) and releases reports as appropriate to citizens and other requestors.
• Provides informational services to the public; researches and responds to requests received by telephone, mail, electronically, and in‑person.
• Sells documents to the public; receives payments (cash, check, credit); balances and closes drawers or registers.
• Fingerprints citizens; obtains hard‑copy set of fingerprints using ink and paper; obtains digital fingerprints using electronic scanning equipment; conducts quality control to ensure captured images are within established parameters.
• Enters and updates information in computerized law‑enforcement information systems.
• Records and updates request logs and documents.
• Files and retrieves documents in electronic and paper files; sets up and organizes files and manuals; counts and alphabetizes records; keeps files updated.
• Reviews and revises reports and documents for accuracy and completeness.
• Conducts research as necessary.
• Participates in staff meetings and customer service training.

Requirements

• Must understand and comply with department policies and procedures, local ordinances, and state and federal laws, especially regarding records release.
• Must maintain strict confidentiality.
• Must pass a