Judicial Case Processor I-II

About the Role

Employees in this class series perform judicial case processing work supporting the timely and efficient progression of cases through the assigned Delaware court. Work includes applying court and related procedures, practices, and standards to review, prepare, process, and maintain a variety of legal and court documents and records.

Judicial Case Processors require a general knowledge and understanding of the assigned court’s cases, operations, and jurisdiction, as well as laws, rules, regulations, standards, policies, and procedures applicable to case processing activities. This role involves providing information, receiving and processing documents, and assisting with routine inquiries without offering legal advice. Regular interaction with the public—often in sensitive and confidential situations—demands professionalism, tact, discretion, sound judgment, and a strong commitment to customer service.

The work performed directly impacts the public’s experience with the justice system and contributes to the overall effectiveness of court operations, programs, and services. The quality and timeliness of case processing activities support administrative and judicial proceedings and may affect related legal processes, rulings, decisions, and case outcomes.

Essential Functions

• Prepares and issues a wide variety of court and legal documents, determining the appropriate procedural requirements for processing.
• Delivers excellent customer service in person, by phone, or electronically; greets customers and provides information on procedures, services, events, or case status to internal and external stakeholders, judicial officers, court users, justice partners, attorneys, jurors, litigants, court personnel, and the public.
• Applies laws, rules, regulations, standards, policies, and procedures relevant to case processing activities.
• Reviews, processes, and evaluates case records and documents for completeness, accuracy, eligibility, and compliance with applicable procedures, practices, standards, timelines, and costs.
• Researches case files, records, databases, and other sources to resolve discrepancies, errors, or other issues.
• Prepares and maintains files and records, ensuring all required documents are included.
• Uses automated information systems and computer software to enter, update, modify, delete, retrieve, and report on data.
• Attends hearings and proceedings to provide files, records, and case information to the judicial officer; records event dispositions and administers oaths.
• May prepare and distribute correspondence, maintain calendars, schedule meetings, hearings, or events; compute and collect fees, maintain fiscal records and receipts, or make deposits.
• Performs other related duties as required.

Requirements

Judicial Case Processor I

Applicants must have education, training, and/or experience demonstrating competence in each of the following areas:

• Coursework, training, education, and/or work experience in document processing, such as reviewing and evaluating records for completeness and conformity with laws, rules, regulations, standards, policies, and procedures; resolving deficiencies; and tracking and monitoring activities.
• Coursework, training, education, and/or work experience in record keeping, such as maintaining, filing, tracking, and retrieving physical, electronic, and digital documents, reports, or other information.
• Coursework, training, education, and/or work experience in using an automated information system to enter, update, modify, delete, retrieve, and report on data.
• Coursework, training, education, and/or work experience in customer service, such as providing prompt, accurate, and courteous service; answering requests efficiently; ensuring customer satisfaction; and responding to complaints.

Judicial Case Processor II

Applicants must have education, training, and/or experience demonstrating competence in each of the following areas:

• One year of experience in document processing, such as reviewing and evaluating records for completeness and conformity with laws, rules, regulations, standards, policies, and procedures; resolving deficiencies; and tracking and monitoring activities.
• One year of experience in record keeping, such as maintaining, filing, tracking, and retrieving physical, electronic, and digital documents, reports, or other information.
• One year of experience in using an automated information system to enter, update, modify, delete, retrieve, and report on data.
• One year of experience in applying laws, rules, regulations, standards, policies, and procedures.

Additional Information

This is a career ladder position.

A satisfactory criminal background check is required as a condition of hire. The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.

Benefits

To learn more about the comprehensive benefit package, please visit the Delaware State Benefits website.